6 months Contract Quality Assessor Inbound / Sales
A top internationally BPO is urgently looking for Call Centre Quality Assessor to join our dynamic team!
The main function of this role is to drive performance and be fully accountable for deliverables, while meeting quality operational standards. Ensuring professional, polite, friendly and efficient service is offered at all times as well as following up with team leaders on corrective action and escalating where necessary.
Non Negotiable requirements – Non negotiable
- 6 to 12 month’s previous Quality Assessor experience.
- 6 to 12 month’s previous retail contact Centre experience.
- 6 to 12 month’s previous Telesales experience.
- An excellent command of English
- Excellent working knowledge of MS Word and Excel
- Self motivated
- Conscientious
- Excellent written and communication skills
- High attention to detail
- Proactive
- Resilient
- Tenacious
- Professional in appearance and manner
- High stress toleranceQualifications and Accreditations
- Matric
- Skills experience and attributes
- Excellent communication skills
- Determination to achieve high standards
- Good decision-making skills
- Ability to coach and motivate individuals
- Willingness to be approachable and help team members
- Performance management skills
- Organisational skills
- Ability to work well under pressure
- Exceptional teamwork skills
- Proven experience in driving HR and Operational processes
PLEASE NOTE: (I regret that we can only respond to successful candidates with relevant minimum requirements due to the volume of applications we receive – thank you)
