Posted on: 22 May 2024
ID 915096

Operation Manager BPO

Job Description: Operation Manager BPO

Job Responsibilities
  • Manage and oversee the overall operation of the BPO (Business Process Outsourcing) team
  • Started campaigns and trained and recruited staffs
  • Client management and interfacing
  • Develop and implement operational strategies to improve efficiency and productivity
  • Ensure smooth functioning of day-to-day operations and adherence to SLAs
  • Lead and mentor team members to achieve performance targets
  • Monitor key performance indicators and metrics to drive continuous improvement
  • Handle escalations and resolve issues in a timely manner
  • Collaborate with other departments to optimize processes and enhance customer experience
Essential Qualifications
  • Educational Specialization: Project Management
  • Strong knowledge and experience in Project Management and Operation Management
  • Excellent communication and leadership skills
  • Ability to multitask, prioritize, and manage time effectively
  • Proficiency in MS Office and relevant software
Desired Experience
  • Minimum 3 years of experience in a similar role within the BPO industry
  • Experience in managing teams and driving performance
  • Experience in working with cross-functional teams
  • Experience in handling client interactions and building relationships
Occupation:
Management, human resources jobs


This job offer is not active at the moment.
Apply for a job
You have already applied to this job position
Save ad
Moses kotane hospital jobs available

Moses kotane hospital jobs available

MOSES KOTANE HOSPITAL
Rustenburg
Jobin.co.za
PMC MINE JOBS AVAILABLE

PMC MINE JOBS AVAILABLE

PMC MINE
Phalaborwa
Jobin.co.za
ROBS FERREIRA PROVINCIAL HOSPITAL jobs available

ROBS FERREIRA PROVINCIAL HOSPITAL jobs available

ROBS FERREIRA HOSPITAL
Mbombela / Nelspruit
Jobin.co.za
TWO RIVERS PLATINUM MINE JOBS AVAILABLE

TWO RIVERS PLATINUM MINE JOBS AVAILABLE

TWO RIVERS PLATINUM MINE
Lydenburg
Jobin.co.za
EVANDER GOLD MINE JOBS AVAILABLE

EVANDER GOLD MINE JOBS AVAILABLE

EVANDER GOLD MINE
EVANDER
Jobin.co.za
CHRIS HANI BARAGWANATH ACADEMIC HOSPITAL JOBS AVAILABLE

CHRIS HANI BARAGWANATH ACADEMIC HOSPITAL JOBS AVAILABLE

Chris hani baragwanath academic hospital
Johannesburg
Jobin.co.za
Mponeng GOLD MINE JOBS AVAILABLE

Mponeng GOLD MINE JOBS AVAILABLE

Mponeng GOLD MINE
Carltonville
Jobin.co.za
Steve biko academic hospital jobs available

Steve biko academic hospital jobs available

Steve biko academic hospital
Pretoria / Tshwane
Jobin.co.za