Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7, 000 of the worlds leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
What will you be doing?
The Account Executive works closely with the CGD team in the execution of the production process and is involved in the report generation, analysis and presentations for clients as assigned. The Account Executive builds strong relations with the key users and contacts at the clients organisation and is involved in guiding and training new members of the team as well as being involved as required with the data management process and guiding the junior team members.
Job Responsibilities
The Account Executives responsibilities include but are not limited to:
- Build strong relationships with the users and key contacts at the clients organisation as their trusted advisor
- Actively seeks out client product performance in the market to keep insights and analysis relevant.
- Establish strong internal cross-departmental relationships
- Display a thorough understanding of the business and our service offerings and innovative approaches that could deliver growth for our clients
- Build an understanding of the financial elements that are relevant in this role and the impact you have on them
- Oversee and guide new junior team members and assist in their orientation and on boarding.
- Assists and helps the project or operational teams where necessary
- Attends training, business updates, knowledge shares and team events as and when required
- Adheres to all relevant policies and procedures
- Communicates issues, deadlines, to SAE/AM as required
- Tertiary Education with 1 - 3 years working experience
- Demonstrate an innate interest in market research and data driven decision making
- Enjoys both the analysis and delivery of client presentations
- High level of attention to detail
- High level of technology proficiency
- Revenue retention on accounts
- Client Satisfaction CSAT
- Contract expansions / incremental revenue generation
- On time and correct deliverables
- Thought Leadership creation
- Technology adoption in client portfolio
- Achievement of Balanced Score card objectives
- Complete the training program and panel process successfully
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
This position can be located in the following area(s): Johannesburg, South Africa
