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Senior Account Manager Enterprise
South Africa
Are you interested in working for a 6000+ global software company, doing extremely challenging and interesting work in sales? This is the role for you.
What this role is:
The Senior Account Executive is a consultative sales professional, responsible for driving revenue growth and bringing in net new business from prospects and current customers and Partners
In this role you will help to solve the business needs of prospects and customers with Genesys solutions. You will be responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. You will support Genesys growth across different industries such as: telco/outsourcer, government, banking, energy, automotive & health-insurance in South Africa.
The Genesys go to market strategy is highly partner centric, which means that most of your sales cycles run together with our global and local partners. Next to running sales cycles you must be able to initiate lead generating campaigns to create a healthy sales funnel supported by our Marketing team and Sales Development Representatives.
What this role isnt:
This isnt a tick the box benefits position. You will Demonstrate a commitment to excellence and strong quality results.
Its also not a manage and dont do role. We are looking for a thoughtful leader and strategic partner to work in a hands-on style providing expertise around specific areas of interest, to discuss industry best practices and development of high-level strategies
What youll bring to the table:
We are looking for someone able to lead through passion for great CX, innovation and commitment to results. Your consultative and selling experience is a key for succeed, together with your ability to communicate with all levels within customer or prospects large multinational accounts organisations.
Your superior active listening skills will drive you to collaborate effectively alongside multiple team members, in an international and dynamic environment.
Some details about what youll do:
- Manage Genesys Enterprise accounts through accurate quarterly forecasting, account resource coordination, account strategy and planning
- Develop and maintain competitive knowledge on industries/verticals and products
- Collaborate with peers and management around ways to continually improve the sales process
- Cloud enterprise software or CX industry experience is a plus
- Identify customer needs & effectively understand / respond to customer objections
- Connect clients business objectives with Genesys offerings and solutions
- Negotiate and close sales campaigns
- Provide guidance on customer and prospect corporate strategic initiatives
- Build and expand relationships with Economic Buyer in prospect & customer accounts but also within our partner eco system
- Ability to communicate with all levels within the partner/customer/prospects organization
- Assist in creating an environment of team work and continuous improvement
- previous business-to-business experience (ideally Sales for a Software Company or System Integrator or working for a Transformation Partner) with a track record of success in complex and Consultative Sales Environment
- Sales experience in Cloud or Saas based software sales in customer centric
- Proven record of meeting/exceeding established goals
- Excellent written and verbal communication / presentation skills
- Enterprise software, Transformation partner or contact center industry experience
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
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This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
