Our CPG Manufacturing team work collaboratively with our clients to deliver Insight that adds value and grows their business. They do this by using our Market data, technology and experience to help the client understand their performance and gain competitive advantage. Being a part of this team means you are passionate, not just about the data but more importantly how it can inform our clients future business strategy.
About The Role
The Account Manager drives internal team performance and C-suite client collaboration and relationships. They do this by having a solid amount of experience in the FMCG/Retail space, have established relationships and networks and can utilise our technology and their analytics experience to help the client understand their performance and gain competitive advantage. The Account Manager is a sounding board of guidance and advice to their team and understands that their team development and outputs are what they are measured against.
Role Responsibilities
- To lead the CGD team to achieve all business objectives
- The ongoing management and development of the CGD Team
- To provide advice to the business on areas within this functions responsibility
- To play the lead role in global applications
- Commercial awareness as to how the product is utilized by clients
- Have a sound work ethic and be flexible in approach in order to meet business needs
- An ability to think through problems dynamically
- An ability to think outside the square and be creative
- An ability to develop effective relationships with key stakeholders
- Must be able to prioritise work so that all the teams deadlines are met
- Show initiative in coming up with new ideas and process improvements
- Conduct BSC reviews for all staff under direct report
- To be able to work as part of a team and with all staff from other departments
- To drive future direction on the CGD products
- Support the training and on boarding of new employees
- Informal monthly check-ins with the Chief Customer Officer & Customer Marketing Director to align on, and discuss, specific business areas of concern/interest and to brief in analysis work
- Formal monthly participation in the clients monthly Customer Exco meetings and face to face engagement with the Chief Customer Officer, Customer Directors of each Business Unit, and the Customer Marketing Director
- Both formal and informal meetings with the client to discuss their portfolio of categories and Billion Rand Brands with slowed growth, declines and/or share losses to identify opportunities and strategies to turn performance around and regain/maintain their market leader position
- Structured evaluation and analysis of the effectiveness and success of the clients promotional strategies within key Retailers (Customers), and providing recommendations on improvements/changes for future implementations
- Structured reviews of the clients key competitors performance and unpacking their drivers of growth, followed by suggestions of response strategies to turn performance around and regain/maintain the clients market leader position
- Develop and present Joint Business Planning (JBP) presentations to Retail (Customer) partners with, and on behalf of, the client to enhance the clients performance and service levels
- Assist the client in unlocking additional retailer data feeds to bolster their data universe and expand market coverage to gain a competitive edge and first mover advantage over competitors
- Draft proposals for additional services i.e., category reads, retailer feeds, and Advanced Analytics projects
- Develop new analytical frameworks and ways of working to bring a fresh and data driven perspective to the client
- Formal participation in the development of the annual Customer (Retailer) Market Strategy while working closely with the Customer Marketing Director
- Execute on and drive strategy within the CPD team that supports the commercial team to deliver on the objectives.
- Accountable for year on year execution of the strategic plan.
- Drive revenue and EBITDA targets achieved for CPD for the fiscal
- Ensuring CPD teams are structured to achieve employee and client growth
- Ensuring CPD teams are planned to optimise efficiencies
- CPD team members are managed and supported on a daily bases to drive a culture of curiosity and collaboration
- Overseeing team members personal and career development goals are discussed and formalised through the BSC process
Data Mining & Analysis
- Extraction and interpretation of EPOS data, and several third-party data sources, for various FMCG categories to understand and assess current market, consumer, and category dynamics for a portfolio of clients.
- Incorporating various third-party data sources acquired independently or supplied by the client into the analysis
- Identifying market and consumer trends, gaps & opportunities across various consumer categories to provide recommendations for clients based on what has been identified
- Brief-based or Ad-hoc Analysis using the funnel analytical approach (drilling down), starting from the macro-economic situation and funnelling down to key micro-economic factors and recommendations, such as pricing, promotional and distribution factors
- Brief-based or Ad-hoc Reviews Business, Strategic, Category, Retailer, Basket, Competitor, Pricing, Special Interest and Seasonal Events e.g., Easter, Christmas, Black Friday, retailer promotions and deals
- Compiling analyses in a clear, summarised format & layout with actionable recommendations and key take outs
- Leading and delivering analysis and insights to a variety of client seniority levels and departments, engaging in both strategic and tactical discussions to highlight areas of strength, weakness, and improvement.
- Workings & outputs are based in Excel & PowerPoint, with the use of internally developed software to support this
- Ownership of the end to end presentation process from the initial client briefing to presentation delivery to client and follow-ups, both individually and in teams
- Account & Project Management
- People Management/Training/Mentoring
- Stakeholder Engagement
- Leading engagement with Exco level stakeholders and being a trusted advisor to clients
At IRI..... We work alongside some of the brightest minds, we are innovative and agile and have an innate passion for solving situations that keep our clients up at night. We are hybrid, we are a young and dynamic team and while we work hard.... we also know how to have a lot of fun! Be part of a team that is invested in your growth!
Role
Therefore, we always look for people who can continuously champion our values through-out the business within their day-to-day role
As well as the skills, experience and attributes that are required for the role, our values sit at the core of our organisation.
- Integrity - We say what we mean, and we mean what we say, delivering what we promise and choosing the hard right over the easy wrong
- Servant Leaders - We put others before ourselves
- Inclusive - We want our organisation to reflect the communities in which we work, and for everyone to feel safe and comfortable to bring their whole, unique self to work every day.
- Accountable - We deliver what we promise, on time and with excellence
- Disciplined - We enable greatness because we are choiceful about what we will, and will not, do and have the supporting infrastructure to make that happen
- Entrepreneurial - We are hungry to win, and we start with what has to be true and figure out how to make that happen
- Respect - We respect and value each other, our opportunities, and our clients
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
