ACCOUNT MANAGER

ROLE:

The main purpose and role of this position/individual is to:

• Responsible for effective system management Client business acquisitions within the agency.
• Organising, planning, control and administration of client projects in consultation with your team.
• Building close and enduring relationships with senior/all clients in your portfolio
• Responsible for the management and development of your client portfolio within the agency, in a client service/ Account management capacity.
• Leading people and teams, Strategic insight, Creativity in brief writing, Client relationships, Following operational processes within the agency
• Demonstrating an understanding of the agencys financials.
• Develop innovative channel solutions to meet clients business needs
• Maintaining the highest standards of quality throughout development and implementation of all work.
• This position requires knowledge in eventing, marketing and Digital communications.
• To actively run a portfolio of accounts for Publicis, and managing the budgets to these projects.
• Assist with adhoc projects.
• Striving for flawless admin/housekeeping at all times.
• Deep understanding of the agency culture, credentials, philosophy, working tools
• Be pro-active, add value, and manage clients expectations.
• Clear understanding and cross selling of Groupe offering to clients
• Support the organisational goals by conceptualizing, coordinating and managing events/experiences for clients to ensure a professional and efficient service to client
• Ensure the growth and development of reporting staff
• Effectively implementing and managing event management procedures relative to this portfolio of the highest quality
• Providing the highest level of administrative service and professionalism to our clients and to our business;
• Ensuring execution of the highest standards
• Accountability on all budget procedures
• Reporting and communication to the GPD on all project timelines, status and requirements
• Ensuring all execution is approved by the Groupe H and S policy
• Clear understanding of the forecasted individual target- signed and approved by MD for the unit and tracking of the target

Qualifications

THEORETICAL KNOWLEDGE

• Diploma or higher/Relevant industry qualification
• At least 5 8 years Industry experience
• Client Service Account Manager Position runs a portfolio of accounts.
• Proficiency in through the line communication.
• PC Literacy essential (All MS Office applications: Word, Excel, PowerPoint, Internet and Outlook, Chase)
• Sound business acumen
• A financial understanding of budgets and monitoring thereof
• Excellent, open, confident communicator
• Energetic, enthusiastic, willing to go the extra mile
• Pro-active with a great a sense of urgency
• Integrity is essential in view of confidential information
• Detail orientated, Organising, planning, control and administrative skills are essential

Additional Information

Special Requirements

MAIN JOB FUNCTIONS

• Project and Event execution including administration allocated
• Financial administration
• On-site management and execution of the highest level
• Policies and procedures
• Effective client and supplier liaison
• New Business opportunities
• Fostering open dynamic relationships throughout the business
• Clear understanding of clients business, market environment and products/brands
• Keep abreast of competitive activity/new market communication and share with client and team timeously.
• Giving best advice to optimize marketing budgets.
• Ensure transparent financial discussions with regard to Cost estimates and Budgets
• Building close and enduring relationships with all clients
• Generating income growth through the building of client belief in the success of agencys work
• Agency Profitability, strive to exceed income and profit margins.
• Dealing with all Client Services matters
• Daily management of reporting staff

KEY RESPONSIBILITES

ACCOUNTABILITY AND RESPONSIBILITY

Budgeting for all activities within the predetermined parameters and POs generated

Overseeing procurement administration by ensuring the appropriate cost-effective suppliers as per policies and procedures

Follow-up on invoices and payments to clients

Attend to any account queries within 24 hours

Follow up and feedback to Manager on a weekly basis

Conceptualising and presentation of the event options according to the brief, appropriate target audience to the event, and

Ensuring that the event budget and roll-out is approved and signed off by Business Director

Event planning from inception to the end with allocated resources by detailing who, what, where, when and how

Project managing and execution of events according to the approved roll out plan and resources Liaison

Support role on-site to team members on other projects allocated

Client liaison by ensuring that the client is well informed about the full progress of the event with approval from the manager

Sourcing innovate elements for the event execution

Follow-up and responding to all event specific phone calls and emails in a professional and courteous manner

Work on the day(s) of the event, guiding and managing all support staff

Effectively communicating tasks and reasonable deadlines to reporting staff

Be pro-active in identification of problems and enhancement of tasks/events

Be able to do mundane and time consuming tasks (lick, stick, wrap) relevant to the event

Overseeing the compilation of post-event reports when required within 10 days

Ensuring the reporting staff schedules ops meetings, site visits, supplier meetings, etc.

Oversee/creating the establishment of an online filing system and maintaining it efficiently with a spreadsheet available indicating the filing system to be maintained once a week

Ensure compliance to internal policies and procedures

Ensure that weekly meetings are held to address all workloads, HR and other issues pertaining to the relevant GPD

Working individually and with members of the team to ensure the success of the deliverables to client

PROBLEM SOLVING

CRITICAL SUCCESS FACTORS

Implementation of operational process and execution of the highest level

Motivating and inspiring team members

Operational accountability as it relates to allocated tasks

Client growth and satisfaction

INNOVATIONS IN ROLE

At Strategic and Operational Level:

Implement and operationalise conceptual thinking overseen by the Business Director

Tenacity and discipline

Strong collaborator

BEHAVIORAL COMPETENCIES

• Problem solving & decision making skills
• Strong analytical & reasoning skills
• Client relationship building
• Attention to detail
• A very well organised person who knows the industry and how to prioritise and co-ordinate multiple responsibilities and tasks in a pressured and dynamic environment.
• MUST have a strong personality- no Nonsense attitude be results orientated, professionally and fairly