Account Manager

Salary: Market related

Location: Cape Town

Job type: Permanent

Industry: Laboratory

Reference Number: CWR.MLS.AM(CT).10012024

Company Description

Our client is an independent, SANAS accredited testing laboratory. They are an authoritative provider of a comprehensive range of chemical and microbiological analyses and related services to the food and non-food industries. They are looking for an Account Manager to join their Cape Town team.

Job Description

• Responsible for all new business sales activities, from lead generation to closing sales
• Together with the Client Relationship Manager develops and implements a Sales and Marketing plan which will meet the goals of expanding the customer base
• Be a brand ambassador and maintain the company image
• Managing new client relationships from prospecting to account management
• Thorough understanding of all chemical and microbiological analyses carried out by the company

Main Duties & Responsibilities

Client Relationship

• Targeting new business based on monthly market segments.
• Targeting new business based on industry changes, updates, and historical norms
• Quotations for new clients
• Assisting clients with the completion of new client forms
• Assisting new clients with Finance information for Company procedures and policies
• Confirmation with new clients, sample loggers, and laboratory for POs before logging and lab releasing of results. Resolving outstanding queries
• Follow up with all new clients regarding their first-time interactions with the Company
• Resolving any queries if complaints are raised
• Resolving all queries and customer complaints for new clients
• Monthly follow up meetings with all new clients
• Reports to be populated for new VIP clients and to be discussed with senior representatives in monthly external meetings

Sales Management

• Sales of all laboratory services
• Develops a market-segmented database of leads/prospective clients
• Develop a market-segmented database of existing clients
• Stay abreast of latest industry developments
• Gain understanding of pricing and quotation system and LIMS
• Feedback to Managing Director and Senior managers on all matters affecting the department
• Optimizing efficiency and systems

Customer Service

• Sell consultatively to prospective clients and existing clients
• Assist and guide new clients with the requirements of the account opening process and filling the request form to commence with analysis without delay
• Providing technical support to clients and facilitating their understanding of analyses
• Build strong lasting relationships with customers, always going the extra mile

Ad Hoc

• Complete all reports on the sales drives as requested for various ad hoc markets targeted
• Perform any other reasonable tasks as requested by management from time to time

Educational Requirements

• Matric
• BTech in Microbiology / Chemistry / Food Technology / Biotechnology

Experience And Skills Required

• 5 Years experience including sales and laboratory work
• Extensive technical sales experience (micro and chemical)
• Food manufacturing knowledge will be an advantage
• Customer-centric attitude
• Excellent interpersonal communication skills
• Target driven
• Ability to adapt to diverse situations and settings with ease
• Confident, personable demeanor
• Flexible and innovative approach to work
• Leadership and people management skills
• Excellent problem-solving abilities
• Strong organisational abilities
• Detail orientated
• Strong ability to work in a team
• Computer literate MS Office Suite

POPIA

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