Key Accounts Manager . Role: Account Manager
Qualification
- Grade 12/ Matric/ NQF level #4 secondary education qualification
- Marketing diploma/ business administration diploma on NQF level #5 and a minimum of 3 years sales experience are preferable.
- 2 years' experience in customer/ service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution or marketing material in a managerial role.
- Comprehensive understanding of the laundry/ production process
- Comprehensive understanding of service/ products that the company delivers
- Comprehensive understanding of the supply management chain
- Basic understanding of tender and proposal processes
- Basic understanding of legal implications and requirements regarding service level agreements and service contracts
- Comprehensive understanding of marketing strategies, marketing media, targeted marketing, and marketing processes
- Basic understanding of documentary requirements during submission of proposals and tenders
- Ability to communicate, both verbally and written, clearly and accurately in English
- Ability to produce clear and concise written correspondence in the form of letters and emails
- Ability to call clients/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectively
- Ability to assist ISO9001 implementation and audits that is conducted by clients on all other aspects relating to the business
- Ability to successfully market all existing and new services to existing, new and potential clients/ customers
- Ability to design (where applicable), implement and maintain stock and stock control systems
- Ability to coordinate and oversee any new installations or amendments to existing installations at clients/ customers
- Must have own transport to visit clients, make deliveries to clients/ customers, pick up deliveries from clients/ customers
- Ability to correctly complete credit/ vendor applications ad do invoice reconciliations when required to resolve client complaints
- Proficient computer literacy on MS Word, MS Excel, MS Outlook, MS Power point and company related software systems
- Excellent interpersonal, communication, selling and time management skills
- - Must have own transport and valid driver's license a/ business administration diploma
