In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: Kwa zulu Natal
Job Posting Title: Accounts Manager, Retention
Time Type: Permanent
Basic Minimum Requirements For This Role
Tertiary Qualification-Advantage
Computer Literacy Level (MS Word, Excel, PowerPoint & Outlook)
Intermediate
Job-related Requirements
Minimum of 1 - 3 years experience in the industry or similar role
Ability to liaise effectively with clients and colleagues at various organizational levels
Skills of achieving targets
Must be patient, persuasive and persistent.
Punctuality and good time management skills
Good administrative & daily planning skills
Ability to adapt to a rapidly changing environment/technology.
Ability to work under pressure & meet deadlines without fail.
Ability to work without supervision.
Effective verbal and written communication skills
Effective presentations skills
Must be someone that works well within a team and has a positive outlook
Own reliable transport & Valid Drivers licence
Grade 12 / Matric is a fixed minimum requirement for all roles within DSV.
EE candidates will be considered first.
ADDED ADVANTAGES FOR THIS ROLE
Effective customer communication skills (verbal / writing)
Experience in onboarding customers within the logistics environment
Experience in customer retention
Experience in customer growth
JOB SPECIFICATION
Unlock Your Potential as an Account Manager
The Account Manager engages and maintains existing accounts aligned with DSV s Sales Process; achieving sales plan objectives with the assigned clients by up selling DSVs products and solutions; ensuring alignment and growth across functional areas.
DSV is an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds.
We believe in the power of innovation, collaboration, and growth. As a leading player in our industry, we are dedicated to transforming the landscape through cutting-edge solutions and unparalleled dedication to our clients.
Are you ready to take your career to new heights? Do you have a passion for forging new relationships, driving growth, and making a significant impact in the business world? If so, we have an exceptional opportunity for you!
What do you gain?
- We grow together - you will be part of a fast-growing organisation
- Dynamic environment exciting work in a changing environment
- Global career development we build inspiring careers locally and internationally
- Empowerment well empower you to make a diferrence
- Ownership we will encourage you to act as if DSV was your own business
- Performance youll join a group of highly dedicated people who strive to improve every day
- Learning our DSV academy will give you access to knowledge and online as well as instructor led training, which sets us in apart in the sales and customer retention arenas
- Modern and environmentally sustainable facility, centrally located in Durban,
- Commitment to sustainability science based targets to be Net Zero carbon emissions by 2050 lead operational decisions
Valid unendorsed drivers licence with a reliable vehicle (mandatory)
1-3 years of account management experience in a retention environment withing logistics
Proven track record in meeting targets
Grasp of logistics and end to end supply chain.
Willingness to travel extensively for client meetings.
Full Package Deal (Perks, Benefits, Differentiators)
- Competitive basic salary, lucrative commission structure
- Cell phone allowance
- Re-imbursement for fuel
- Long service awards
- Provident fund contribution
- Annual leave starting at 15 days (Paid annual leave)
- New leadership & growth within DSV Road
ESSENTIAL DUTIES AND RESPONSIBILITIES
Main responsibility is customer retention and growth within the portfolio, effective account management and protection of revenue by providing excellent service to DSV clients.
This should be achieved by (but not limited to):
Represent the DSV brand with pride and professionalism.
Maintain and expand the existing client base in the local courier and distribution market for the assigned region, meeting set monthly and annual targets.
Update and maintain the internal CRM system.
Handle general administrative tasks, including client portfolio analysis and weekly reporting to the Regional Retention Manager.
Manage Clients' Debtor Days Within Company Requirements.
Create sustainable value for customers by adopting an innovative approach to their business.
Ensure required monthly targets & KPIs are met.
Provide monthly billing and financial reports to stakeholders.
Continuously monitor competitors and industry trends.
Assist in tender and proposal preparation, including presentations.
Maintain regular inter-departmental communication.
Identify cross-silo solutions and collaborate with other department heads for successful partnerships.
Achieve the expected client call ratio KPI as specified by your manager.
Ensure client files are regularly updated in compliance with company procedures and Quality Management System.
Fulfil any other duties as requested by Management.
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSVs Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
DSV Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. Youll join a talented team of approximately 75, 000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, well support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
