Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on peoples lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team youll be part of
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
What You Will Learn And Contribute To
As part of our team, you will be:
- Account Manager part of the Customer Experience Organization
- Maintain and manage relationships with prospects, existing accounts, and eco-system partners
- Help define the best go-to-market per opportunity: Direct or via partners
- Meet short and long-term sales targets (Order-intake, Revenues, Cash Collection, Strategic Objectives, etc.)
- Managing Core domain sales for Southern Africa Market
- Geographical Location: South Africa
- Main customer interface for the following tasks:
- Closing sales opportunity in Core domain (Packet Core , HSS , IMS , SDM ..etc )
- Selling and promoting Nokia solution in Core domain (Packet Core , HSS , IMS , SDM ..etc )
- Offers preparation
- Leading Commercial & Technical negotiations
- Project transfer for delivery and operations
- Meet short and long-term sales targets (Order-intake, Revenues, Cash Collection, Strategic Objectives, etc.)
- Drive to win new business, make time for strategy and planning. Develop sales pipeline, building the base for future business
- Provide regular sales forecasting (orders and sales) to Customer Team and Market Unit and visibility into sales activity and deliver to the commitments made to the business
- Identifies the right people in virtual teams and develops effective relationships both internally and externally
- Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)
- Excellent knowledge about the business and its dynamics of the Core Networks, industry, incl. competitor trends, with specific knowledge of South Africa Customers
- Established network and relationships to influencer and decider of the customers in SA Market
- Around 10 years of experience in the Telecommunication / IT & related services industry
- Possesses the required level of technical expertise with good understanding of delivered service scope according to job role
- Uses best Knowledge of product and service portfolio to delight the customer
- Solid experience in solution sales and channel sales
- Confident and possess charismatic interpersonal skills; good negotiator, has ability to convince and influence others
- Effective communication with customer and internal stakeholders by using appropriate sales channel
- Follows the available Nokia sales process and recommendation
- Both teams spirited and self-motivated
- Strive for high standards in customer satisfaction, quality, and responsiveness towards customers
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the Worlds Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokias employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Job
Account & Cust. Relatnshp Mgmt-CNS - Account Manager
Primary Location
Middle East & Africa-South Africa-South Africa-Centurion
Schedule
Full-time
