Account Manager

The main purpose and role of this position/individual is to:

Responsible for effective system management Client business acquisitions within the agency.
Organising, planning, control and administration of client projects in consultation with your team.
Building close and enduring relationships with senior/all clients in your portfolio
Responsible for the management and development of your client portfolio within the agency, in a client service/ Account management capacity.
Leading people and teams, Strategic insight, Creativity in brief writing, Client relationships, Following operational processes within the agency
Demonstrating an understanding of the agencys financials.
Develop innovative channel solutions to meet clients business needs
Maintaining the highest standards of quality throughout development and implementation of all work.
This position requires knowledge in eventing, marketing and Digital communications.
To actively run a portfolio of accounts for Publicis, and managing the budgets to these projects.
Assist with adhoc projects.
Striving for flawless admin/housekeeping at all times.
Deep understanding of the agency culture, credentials, philosophy, working tools
Be pro-active, add value, and manage clients expectations.
Clear understanding and cross selling of Groupe offering to clients
Support the organisational goals by conceptualizing, coordinating and managing events/experiences for clients to ensure a professional and efficient service to client
Ensure the growth and development of reporting staff
Effectively implementing and managing event management procedures relative to this portfolio of the highest quality
Providing the highest level of administrative service and professionalism to our clients and to our business;
Ensuring execution of the highest standards
Accountability on all budget procedures
Reporting and communication to the GPD on all project timelines, status and requirements
Ensuring all execution is approved by the Groupe H and S policy
Clear understanding of the forecasted individual target- signed and approved by MD for the unit and tracking of the target

Cost To Company: R35 000.00

Qualifications

THEORETICAL KNOWLEDGE

Diploma or higher/Relevant industry qualification
At least 5 8 years Industry experience
Client Service Account Manager Position runs a portfolio of accounts.
Proficiency in through the line communication.
PC Literacy essential (All MS Office applications: Word, Excel, PowerPoint, Internet and Outlook, Chase)
Sound business acumen
A financial understanding of budgets and monitoring thereof
Excellent, open, confident communicator
Energetic, enthusiastic, willing to go the extra mile
Pro-active with a great a sense of urgency
Integrity is essential in view of confidential information
Detail orientated, Organising, planning, control and administrative skills areessential

BEHAVIORAL COMPETENCIES

Problem solving & decision making skills
Strong analytical & reasoning skills
Client relationship building
Attention to detail
A very well organised person who knows the industry and how to prioritise and co-ordinate multiple responsibilities and tasks in a pressured and dynamic environment.
MUST have a strong personality- no Nonsense attitude be results orientated, professionally and fairly

Additional Information

MAIN JOB FUNCTIONS

Project and Event execution including administration allocated
Financial administration
On-site management and execution of the highest level
Policies and procedures
Effective client and supplier liaison
New Business opportunities
Fostering open dynamic relationships throughout the business
Clear understanding of clients business, market environment and products/brands
Keep abreast of competitive activity/new market communication and share with client and team timeously.
Giving best advice to optimize marketing budgets.
Ensure transparent financial discussions with regard to Cost estimates and Budgets
Building close and enduring relationships with all clients
Generating income growth through the building of client belief in the success of agencys work
Agency Profitability, strive to exceed income and profit margins.
Dealing with all Client Services matters
Daily management of reporting staff

ACCOUNTABILITY AND RESPONSIBILITY

Budgeting for all activities within the predetermined parameters and POs generated
Overseeing procurement administration by ensuring the appropriate cost-effective suppliers as per policies and procedures
Follow-up on invoices and payments to clients
Attend to any account queries within 24 hours
Follow up and feedback to Manager on a weekly basis
Conceptualising and presentation of the event options according to the brief, appropriate target audience to the event, and
Ensuring that the event budget and roll-out is approved and signed off by Business Director
Event planning from inception to the end with allocated resources by detailing who, what, where, when and how
Project managing and execution of events according to the approved roll out plan and resources
Liaison
Support role on-site to team members on other projects allocated
Client liaison by ensuring that the client is well informed about the full progress of the event with approval from the manager
Sourcing innovate elements for the event execution
Follow-up and responding to all event specific phone calls and emails in a professional and courteous manner
Work on the day(s) of the event, guiding and managing all support staff
Effectively communicating tasks and reasonable deadlines to reporting staff
Be pro-active in identification of problems and enhancement of tasks/events
Be able to do mundane and time consuming tasks (lick, stick, wrap) relevant to the event
Overseeing the compilation of post-event reports when required within 10 days
Ensuring the reporting staff schedules ops meetings, site visits, supplier meetings, etc.
Oversee/creating the establishment of an online filing system and maintaining it efficiently with a spreadsheet available indicating the filing system to be maintained once a week
Ensure compliance to internal policies and procedures
Ensure that weekly meetings are held to address all workloads, HR and other issues pertaining to the relevant GPD
Working individually and with members of the team to ensure the success of the deliverables to client