Posted on: 18 May 2023
ID 860032

Account Manager (Senior)

This is a remote position.

We are a growing business looking for a Client Success Manager to join our team.

As a Client Success Manager, you will be responsible for taking ownership of our existing clients and ensuring they receive top-notch service, resulting in high levels of client satisfaction, retention, and business growth.

Responsibilities
  • Build and maintain strong relationships with our clients to understand their business needs and goals
  • Proactively monitor clients' accounts and ensure their satisfaction and success
  • Provide support, guidance, and advice to clients to help them achieve their goals
  • Identify areas for improvement and work with the client to create and implement action plans
  • Develop and maintain a deep understanding of our products and services and their value to clients
  • Collaborate with our sales team to identify upsell and cross-sell opportunities
  • Continuously monitor and report on client satisfaction and retention metrics
  • Identify and implement strategies to improve client retention and increase revenue
  • Resolve client issues and escalate as necessary to ensure a timely resolution
  • Provide regular updates to the management team on client success metrics and initiatives
Requirements Requirements

Work from home set up (own Laptop, reliable internet, backup power)

South African citizen

Relevant qualification
  • Proven track record in client success, account management, or customer service
  • Excellent communication, interpersonal, and problem-solving skills
  • Strong analytical and strategic thinking abilities
  • Ability to prioritize and manage multiple projects simultaneously
  • Proficient in customer relationship management (CRM) tools
  • Experience in the technology or software industry is a plus
We are committed to providing an inclusive and diverse workplace where everyone feels valued and respected. If you have a passion for client success and want to be part of a dynamic and growing team, we encourage you to apply for this exciting opportunity.

Benefits Bonus structure

Healthcare

Dental & Vision cover

Retirement & savings plans

Occupation:
IT, computing jobs


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