Collections Advisor

What Your Day-to-Day Will Look Like

Based in the vibrant Southern Suburbs of Cape Town, our offices offer an exciting opportunity to join a campaign that spans inbound and outbound collections, as well as handling diverse back-office tasks and general inquiries. As a key team member, you'll engage with professionalism, courtesy, and friendliness in responding to all incoming and outgoing calls, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer interactions, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who has advanced from an advisor role, you'll benefit from their invaluable support and guidance. Your role will involve working towards various Key Performance Indicators, ensuring both individual and team targets are achieved.

If you're ready to excel in a role that values initiative, teamwork, and dedication to customer satisfaction, this is the perfect opportunity for you. Join us in the Southern Suburbs and contribute to our success story today!

What Amazing People Will Bring To The Role

If you're driven by the passion to deliver outstanding customer service, look no further! With a Matric Certificate and one year of experience in a UK/BPO contact centre, specializing in collections with utilities experience preferred, you understand the nuances of UK culture.Your forward-thinking approach propels you to constantly strive for excellence. You derive genuine satisfaction from assisting individuals through challenges, equipped with exceptional listening skills, communication prowess, and deep empathy. Confidently, you handle customer queries and disputes, driven by an innate curiosity to resolve issues effectively.You thrive in dynamic environments, whether working independently or collaboratively within a team, embracing change with ease. You're committed to achieving KPIs, welcoming feedback as a cornerstone for growth. At our company, comprehensive training and ongoing coaching ensure your continuous development.While we value your existing skills, we prioritize your willingness to learn and your ambition to excel. If these attributes resonate with you, you're poised to thrive and make a significant impact here!

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace all amazing people are welcome in the Sigma Family.