At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.
Set in the vibrant heart of Cape Towns waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion
Job Summary
To assist in maintaining all online channels content and availability. Continuously monitor and ensure accurate and up to date information on all channels. To maintain and update PMS, CRS and onwards distribution channels with rate & restriction updates and to maintain accurate information in all distribution systems. To build new product, new direct connect implementations and also assist Revenue department with monthly/daily reporting.
Key Duties And Responsibilities
- Assist in daily updates of the hotels inventory in the relevant distribution channels based on the strategy decisions of the revenue team.
- Assist in preparing the daily, weekly, and monthly reports.
- Assist in maximizing optimum display order of the property in the GDS, Central Reservations (KCRS) and all Online Travel Agents (OTA).
- Ensure accurate content displayed on all online platforms and we achieve 100% in each OTA dashboard.
- Complete weekly rate audit / shop across OTA platforms to ensure rate parity across all channels
- Communicate variances to the OTAs to fix any discrepancies
- Complete a weekly shop of competitor availability and offers on various third party distribution channels, brand websites and GDS.
- Assist in creating rate loading forms with the Site IDs for promotional offers driven by the online marketing department when required.
- Assist in testing promotional packages in KCRS & Brand.com by ensuring visibility online and accuracy of content when required.
- Ensure available technology (PMS and S&C) is fully understood according to property specific business mix and requirements.
- Ensure full technical understanding and optimal use of all distribution channels, e.g. KCRS, GDS, Opera PMS, Delphi, Channel Management software, Central Systems, Tour Operators, Regional and Corporate Sales Offices.
- Hotel Management Diploma
- 1 years hotel experience in Reservations / Front Office / Revenue Department
- Analytical skills / organisational skills / detail orientated
- Administrative abilities / Strong communication skills
- Computer skills (Excel, PMS, CRS, Web, SiteMinder)
- Self-motivated
- Team work
- Fast learning and ability to work under pressure
Closing Date: 09 June 2023
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
