Collection of clients rentals to ensure healthy cash flow and control of all customer accounts. Manage and maintain good, long-term customers and client relationships.
Operational Deliverables
Will include, but not limited to:
- Proactively following up on all rental collections and resolving outstanding payments.
- Resolving internal and external queries.
- Daily allocation of payments and clearing of invoices as per the customers remittance advices received.
- Updating and maintenance of the customer/tenants Main Recons (Account Reconciliations).
- Weekly Cash Collection Forecast.
- Reporting on Rental Cash Collections on a weekly basis.
- Liaising with the Leasing department to resolve and billing queries that potentially impacts collections.
- Submitting Invoice Reports to the customers/tenants after month end close.
- Actively maintain a reminder system to ensure finalisation of all matters pertaining to queries and collections.
Works within the broad framework of existing policies and guidelines, as amended from time to time.
Required to work strictly within prescribed rules, routines & standards.
Experience / Education / Knowledge
- Minimum of Grade 12 with Accountancy as subject or equivalent qualification / training e.g. Association Accounting Technicians well as 2 years relevant experience.
- A bachelors degree in finance, Property Management, Business or Accounting will be an advantage.
- Detailed knowledge of all financial policies, procedures and processes.
- Contract Management
- Rent Collection
- Debt Collectors Act 1998.
Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, Power Point, Contract Creation & Procurement system, SAP).
Time Management Negotiation Skills.
Telephone Skills.
Administration and organisational skills.
Presentation skills.
Interpersonal skills.
Analytical/sound numeracy skills.
Communication Skills (Verbal & Written).
Competencies required: Communication (both verbal and written).
Customer and quality focus.
Interpretation of legal contracts.
Attention to detail.
Time management.
Methodical.
Problem solving.
Be able to handle stress in demanding situations.
Attention to deadlines.
Initiative.
Self-confidence.
Assertiveness.
Impact and Influence.
Teamwork and co-operation.
Self-starter.
Integrity.
Diligent.
Major Drivers Of Work Volume
Number of customers and profile of portfolio.
Interface / relationships with: Internal: IT, Finance Manager, Account Receivable Manager and Controller, Accounts Receivable Administrators; Leasing Receivables team External: Tenants, Clients
