- Statement of Accounts: Generate and send accurate and timely statements of accounts or required reports to customers. Monitor and follow up on outstanding balances and past due accounts, with e-mails and calls.
- Account Reconciliation: Reconcile accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Customer Communication: Act as a primary point of contact for customer inquiries and discrepancies related to accounts receivable. Respond promptly and professionally to resolve issues and maintain positive customer relationships. Proactively address internally all disputes and queries.
- Collections: Implement collection strategies to minimize outstanding receivables and reduce delinquency. Contact customers to secure payment on overdue accounts, escalating issues as necessary. Working with Collection calls, Credit control and undertake A/R open item coding in terms of coding standard.
- Reporting: Prepare regular reports on accounts receivable status, including aging analysis, cash flow projections, and collection effectiveness metrics. Provide insights and recommendations to management based on analysis of receivables data. Generating reports and statements for internal use
- Process Improvement: Identify opportunities for process improvements and efficiency gains in the accounts receivable function. Collaborate with cross-functional teams to implement changes and streamline workflows.
- Credit Reviews: conduct credit checks on all customers, monitor credit limits and process credit applications in accordance with the companys policy and procedures.
- Credit Controlled document release: access and obtain necessary approval for credit-controlled document releases.
- Credit note approval: obtain necessary approval for acceptance of credit notes.
- Monitor and report on deviations from credit standards.
- Compliance: Ensure compliance with company policies, accounting principles, and regulatory requirements related to accounts receivable processes.
- Grade 12
- Bachelor's degree in Accounting, Finance, or related field preferred
- Proven experience in accounts receivable, billing, or related financial role
- Strong understanding of accounting principles and practices
- Ability to speak German or Italian will be highly advantageous
- Proficiency in accounting software and Microsoft Excel
- Excellent communication and interpersonal skills
- Willingness to sometimes take calls after hours when needed as you will be dealing with US / UK clients
- Ability to adjust to diverse ideas, impressions, schemes, and tactics from individuals.
