Administration Manager

Closing Date 2024/04/11

Reference Number MMH240404-4

Job Title Administration Manager

Position Type Permanent

Role Family Administration

Cluster Momentum Corporate

Remote Opportunity Some of the time

Location - Country South Africa

Location - Province Gauteng

Location - Town / City Centurion

Introduction

MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africas number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.

MMIs purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over ones lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za.

Role Purpose

Responsible for the planning, management, and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client experience.

Requirements

Matric
Related qualifications/Degree
6-8 Years' experience in the financial services industry
Must have Employee Benefits experience
Must have 3-5 years team management experience

Duties & Responsibilities

Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required.
Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
Workflow management: Daily workflow management and effective resource planning.
Identify and resolve problems related to workflow.
Ensure adherence to Service Level Agreements and report on production statistics.
Reporting: Deliver quality and meaningful reports on client service within agreed timeframes.
Identify and report new trends in the market.
Identify and report system related problems.
Review performance targets in line with business objectives and realities in order to ensure optimal performance is maintained.
Customer engagement/retention: Engagement/retention of clients within current portfolio.
External Customer Satisfaction: Effective and consistent service delivery and support to external clients in line with company values and TCF principles.
Internal Collaboration: Effective and consistent service delivery and support to all internal clients.
Use service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Create a positive work climate and culture.
Demonstrate exemplary leadership behavior, through personal involvement, commitment and dedication in support of organizational values.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Effectively manage performance within the team to ensure business objectives are achieved.
Encourage innovation, change agility and collaboration within the team.
Implement sound financial controls as well as monitor and manage expenditure relative to budget.
Take responsibility for the unlocking of operational efficiencies.
Implement risk management, governance, and compliance policies in own practice area.
Manage governance and risk exposure liability.
Ensure sound decision-making principles are applied to all business enquiries.