The administrative assistant provides the Front Office Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, cash handling, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:
Opens incoming mail, dates stamps and distributes accordingly.
Sends outgoing mail, both interoffice and outside of the hotel.
Routes mail, faxes and other printed matter.
Prepares and types correspondence as directed, prepares correspondence on behalf of management.
Duplicates, copies and distributes and mails material for the department/office.
Orders and maintains office supplies and equipment.
Maintains files and equipment in an orderly and professional manner.
Uses the property's email system and maintains their email box, as is policy. Additionally this position may or may not have access and/or control over the email box of their supervisor(s).
Appropriate business use of telephone and voice email system.
Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate.
Requirement/Skills
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling
