- Administrative, Receptionist, and front office role;
- Customer service and telephone etiquette; and
- Financial services, medical scheme knowledge or related administrative environment
Client Interaction & Administration:
- Regular interaction with clients, colleagues and management to ensure the effective delivery of administrative requirements within a specified framework.
- Ensure that client documentation is in compliance with FICA & FAIS legislation
- Scheduling meetings for Specialist Health Care Advisor and organizing diary
- Attend to client complaints and enquiries in consultation with the Specialist Health Care Advisor.
- Recording of client interaction and updating of client records upon completion of interaction, Maintain client record and database
- Written communication/confirmation to clients or service providers
- Efficient operation of the switchboard - answering all incoming calls promptly and politely; assessing callers requirements; transferring calls; taking messages; delivering messages to the relevant staff member timeously.
- Communicate with a variety of individuals on all levels.
- Work effectively in a team and as an individual.
- Facilitates the smooth running of the reception and office maintenance.
- Attending to the setting up of the office at start of business and shut down at close.
- Responsible for managing all outgoing and incoming couriers, receiving and cross checking goods upon delivery.
- Dealing with correspondence, complaints and queries.
- Encourage a healthy and productive work environment and monitor office safety.
- Co-ordinate and monitor office cleaners day-to-day responsibilities.
- Monitor stock and order office supplies (beverages and cleaning material).
- Arranging couriers.
