I am delighted to offer my services at you department, I deem myself fit for this position on the basis that I am patient, work well under pressure, service orientated, and assertive. I can attribute the following skills, which complements your job description to the experience I have gained as an administrative and data entry clerk at Roadlab Laboratories and through leadership and volunteering activities I have engaged in throughout my time at university: * Attending to inbound and outbound correspondence to clients with good etiquette, telephonically and through email. * Managing and prioritizing tasks with proficiency. * Good filing (electronic and manual) and safekeeping of documents. * Effective communication * Engaging with people from all walks of life. I understand how important this role is to the effective operation of your department and I can assure you that I will not only be able to hit the ground running, but I will work at a fast pace too. I look forward to building a good reputation as a reliable and trustworthy Customer Service Agent at your department, in a field I feel both happy and fulfilled in. My CV is enclosed for your review and contains further details of my experience. I would appreciate discussing the details about this position with you soon. Sincerely, Nadia Jacobs.