Good Day My name is Nompumelela Zwane and I am a 29 year old reserved and well mannered extrovert who has a passion for exceptional customer service delivery. I am fluently bilingual in English and Zulu and have excellent written and verbal communication skills in both languages. I am an extroverted, ambitious and hardworking individual with good interpersonal skills. I am a team player who is receptive to constructive criticism and learning on order to grow and to excel in any duties and tasks I am assigned. I have good analytical, administrative and data capturing skills and pay attention to detail. I have professional telephone etiquette and am an attentive listener with a passion for customer service and offering service above self. I am a fast learner who is computer literate and strives to build rapport and credibility for any brand I am an ambassador for. I am target and results driven, am always willing to exceed what is expected of me and conduct myself in a professional manner . I have acquired computer literacy skills, good written and verbal communication skills, proactivity, problem solving skills, patience and attentiveness which can be attributed to my experience in the customer service orientated, Sales and Telemarketing and Debt collections industries I have offered my services to. I have a high threshold for pressure and have tolerance for irate and unco - operative clients have a proven track record for resolving all queries and disputes client may have. I would like to contribute the skills and knowledge I have acquired in the vast industries I have being employed in and to add value to the team and company I am a part of. I believe my experience, skills, will to learn and drive would make the ideal candidate for this position. Thank you for taking my application into consideration and trust that it will receive your favor. Kind Regards Miss N. N Zwane 072 762 4827 076 788 7030
