Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
What will you do?
Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Deals with more complex queries, which often entail amendments to payments made. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.
What will make you successful in this role?
Job purpose
To contribute to the processing, maintenance, and management of tasks within the Investment Administration team.
Key outcomes
The following outcomes will be expected to be achieved by the Investment Administration Consultant (Fixed Term Contract)
- Daily price capturing (manual and electronic)
- Verification and capturing of Interest and dividend distributions
- Daily money market rate capturing
- Capturing and maintaining fund and wrap fund details
- Quarterly Forex capturing
- General query resolution
- Ad hoc projects
- A relevant financial qualification would be to your advantage
- Excel skills on intermediate level would be to your advantage
- At least 2 years relevant experience within the Collective Investment Schemes
- Industry/LISP/Financial Services Industry would be to your advantage
- Client Focus: strive to build strong client relationships and deliver client centric solutions
- Cultivates innovation: looking at creating new and better ways for the organisation to be successful
- Collaborates: building partnerships and working collaboratively and inclusively with others to meet shared objectives
- Drives results: consistently achieve results, with an entrepreneurial mind-set and a strong commercial focus, even under tough circumstances
- Being Resilient: flexibility and adaptability you will rebound from setbacks and adversity when facing difficult situations
- Mathematical Skills
- Analytical, logical & conceptual thinking
- Attention to detail & Accuracy
- Problem solving skills
- Planning and organising skills
- Ability to work under pressure
- Communication Skills
- Natural leadership ability
- Positive, enthusiastic attitude
- Teamwork & task driven
- Ability to thrive under pressure
- Honesty, integrity and respect
- Initiative
Degree or Diploma or Grade 12 with 3 to 5 years related experience.
Knowledge And Skills
Customer Service
Administration
Quality, compliance and accreditation
Team Support
Personal Attributes
Communicates effectively - Contributing independently
Action orientated - Contributing independently
Situational adaptability - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
