Operations Administration Manager

Hey, future Operations Administration Superstar! Mukuru is scouting for an Operations Administration Manager to rock our team in Cape Town. If you're ready to dive into the adventure of a lifetime, where every spreadsheet and operation is your playground, hit us up with your super resume!

The Operations administration Manager translates the Sales and Operations strategy into measurable goals and objectives. The purpose of the Operations Administration Manager in the Sales Department is to oversee and enhance the efficiency and effectiveness of sales operations. This includes managing administration, operational , capital expenditures and developing and controlling budgets for multiple African regions, and ensuring adherence to financial constraints. The role is critical in implementing quality control processes and monitoring performance against SLAs and KPIs. The aim is to optimize operational processes, contribute to the achievement of sales targets, and support the overall financial health and growth of the company.

This role operates within the context of a dynamic and fast-paced fintech environment, where technological advancements and market changes are constant. The Operations Administration Manager works at the intersection of administration, finance, operations, and sales, requiring a blend of financial acumen, operational oversight, and strategic thinking. The role involves collaboration with various departments and regional teams across South Africa, Mozambique, eSwatini, Lesotho, and Uganda, necessitating cultural sensitivity and an understanding of diverse market dynamics. The incumbent is expected to navigate through complex financial landscapes, regulatory frameworks, and cross-border operational challenges, contributing significantly to the operational excellence of the sales department.

Duties And Responsibilities (Include But Is Not Limited To)

Financial management

• Ensure the effective running of the day-to-day Administration and financial operations in line with financial policies and procedures
• Track commission, revenue and ensures that capital and operating expenses are maintained within the budget limits
• Oversee payroll processing and ensure that all statutory payments are paid on time
• Manage disbursement of petty cash and payment of service providers
• Support efforts to recover cash lost due to theft or fraud

Operational Efficiency

• Ensure all operations within the sales department are executed in a cost-effective and efficient manner
• Implement and oversee strategies to optimize both operational expenditures (opex) and capital expenditures (capex)

Reporting

• Provide weekly status reports on all administration and finance activities.
• Report on issues encountered and recommends solutions to the in-country management team
• Provide department leadership team with monthly reports
• Prepare detailed and comprehensive reports for senior management, providing insights into operational performance, budget utilization, and strategic recommendations
• Analyse operational data to identify trends, challenges, and opportunities for growth and improvement

Budget Management

• Develop, prepare, and manage comprehensive budgets for Sales and Operations across multiple regions including South Africa, Mozambique, eSwatini, Lesotho, and Uganda
• Conduct regular reviews of budget utilization in these regions, ensuring alignment with strategic goals and financial constraints
• Manage and reconcile staffing and total payment expenses, ensuring accuracy and adherence to budgetary constraints

Stakeholder management

• Build and sustain relationships with banks and regulatory bodies
• Liaise with external parties and coordinate external integration
• Provide frequent updates to stakeholders
• Ensure all administration and finance feedback tools are used by all stakeholders to identify problems proactively
• Communicate information related to Sales and Operations projects as and when required

Performance management

• Implement quality control processes to maintain high standards in sales operations
• Monitor and track the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure targets are met
• Regularly assess operational processes and make recommendations for improvements
• Monitor overall Sales and Operation performance and progress in achieving strategic objectives
• Effectively manage the workload to ensure work is delivered to agreed timelines and that plans are integrated with all staff activities and goals
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth

Key Requirements

• Grade 12 or Equivalent
• Bachelors Degree or Advanced Diploma in relevant field
• 5 years' Administration Experience
• 5 years' Experience in the financial services or fintech industry

Additional Skills

• Attention to detail
• Organisational Skills
• Verbal and Written communication Skills
• Problem Solving Skills
• Compliance Knowledge
• Financial Acumen
• Team -Collaboration

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a work-like environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANYS DIVERSITY AND INCLUSION PLANS