Duties and Responsibilities:
- Ensure adherence to policies and procedures as per the admin policy
- Completion of daily, weekly and monthly admin checks, as per the admin check guideline and checklists
- Perform daily tasks eg. declarations, prepare cash for banking and collection
- Calls logged to rectify issues (stock, maintenance, cash etc)
- Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL and Memo) and ensure adherence to instructions and adherence to deadlines
- Adequate POS training and support is given to staff
- Cash control and banking processes are followed daily
- Cash variances are investigated, followed up on and cleared
- Manual transactions are captured timeously once the store is back on line
- Adequate stock management training and support is given to staff
- Stock management processes are followed daily
- Stock variances are investigated, followed up on and cleared
- Weekly and Quarterly stock counts and takes are prepared for and conducted accurately
- Shoe pairing exercise is completed weekly
- Write offs are controlled adequately
- Store is opened and trades as per requirement
- Customer relations are maintained
- Adequate staffing and planning is in place
- Instructions and to-do lists are followed
- Disciplinary action takes place, where necessary
- HR relations are maintained Development a service ethic culture within the store environment
- Internal and external customer relationship building
- In store coaching and on-going training of skills
- Role model customer centricity and service excellence
- Minimum 5 years retail experience
- Minimum 2 years administration management experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum
- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage
