PURPOSE OF THE ROLE
- To support the effective and efficient working of the Distribution Operations function by performing operational, administrative and reporting duties relating to one of the following areas:
- Implementation
- New business and Individual Life
- Distribution Operations
- Operational execution
- Perform operational duties relating to one of the following areas:
In case of: New Business and Individual Life
- Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
- Convert group schemes to individual policies and respond to queries related to the conversion.
- Verify personal details for FIC compliance.
- Set new up for Group Benefit policies.
- Generate and issue policy document packs and certificates.
- Split and process bulk applications.
- Execute simple changes on policy information and corrections on processing errors (Omega ErrorFixes).
- Amend commission structures and commission splits where relevant.
- Respond to queries and support on New Business applications captured across the product suite, within SLAs.
- Flag and communicate New Business System errors and issues.
- Load members on group policies (new and existing).
- Following up on outstanding requirements for new business applications.
In case of: Implementation
- Follow and execute the system implementations of new schemes.
- Conduct party and client due-diligence.
- Administer and process user access requests pertaining to new schemes.
- Address all queries relating to implementation of schemes.
- Provide administrative support during Implementation audits.
- Identify and collate training requirements for operating new schemes.
In case of: Distribution Ops
Execute Operational Processes Across The Following Areas
- Onboarding
- Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIsrequirements, and that the correct processes were followed .
- Terminations and recoveries
- Process debt repayments.
- Process internal and external recoveries.
- Conduct advisor debt search via the portal.
- Make recommendations for litigations.
- Process write-offs for advisor / broker debt.
- Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
- Conduct agency compliance and fraud checks.
- Perform administration relating to pension.
- Complete agency balance statements.
- Process Franchise closure processes.
- Replacements
- Handle internal and external replacements processes as per policy replacement standard.
- Commissions
- Accurate calculation of commissions, administration of loans and advances.
- Compile data and information to inform reporting. Where required, support the Team Leader to compilesections of reports.
- Matric (Grade 12)
- Diploma or degree in related field will be advantageous
- In-depth understanding of industry standards
- Working knowledge of products and services (advantageous)
- Knowledge of regulatory and compliance frameworks would be advantageous
- Customer engagement principles
- 2 - 3 Years experience in an administrative capacity in an operational environment.
- Experience in the insurance industry would be advantageous.
- Demonstrated client engagement experience.
- Experience working on office management or task management systems (MS Outlook / Teams / Jira /etc.)
Plans and aligns - Contributing independently
Interpersonal savvy - Contributing independently
Communicates effectively - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Being resilient - Contributing independently
Collaborates - Contributing independently
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
