Santams Motor Claims department has a position available for a Motor Wreck Administrator based in Hill On Empire, Gauteng.
Job Description
The Motor Wreck Administrator is responsible for the settlement of uneconomical to be repaired motor claims in terms of the applicable policy wording on a national basis, after a quantum assessment completed by internal or external assessors or system intelligence confirmed the vehicle to be uneconomically repairable.
Key Responsibilities
- Settlement of all motor wreck claims processed internally or externally.
- Ensure that correct Settlement is paid in terms of applicable policy wording, terms and conditions and SOPs.
- Validate and confirm quantum is correct of all motor wreck damage claims.
- Arrange for collection of required documentation and keys for claims settlement.
- Ensure and verify salvage case for upliftments is created and vehicle stocked in before claim settlement.
- Communication to all stakeholders during the claims process every 48 hours.
- Settle the claim and load payment instruction.
- Make recommendations for improvements.
- Handling escalations, disputes or complaints in regard to settlement process made with the client and or intermediary.
- Finalise claim once all payments are completed on the claims system.
- Matric Certificate
- Wreck claims or claims experience (minimum 2 years work experience with references)
- Knowledge of Technical Mechanic or Automotive Motor Body Repairs (Advantageous)
- Estimation of vehicle damage and assessing of said damages (Advantageous)
- Audatex / Abuntex formal training (Advantageous).
- Good Negotiating Skills
- Problem Solving Skills
- Product Knowledge
- Analytical Skills
- Communication Skills
- Fair Automotive Technical Knowledge
- Conflict Resolution
- Business Acumen
- Good Communication (verbal & written)
- Computer Literacy
- Acquiring understanding of the metrics associated with a problem or situation, their significance or relation and being able to manipulate these as necessary to identify situations.
- Client Service Orientation
- Analytical Thinking
- Informational Seeking
- Directiveness
- Flexibility
- Initiative
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper.
Qualified applicants are invited to submit their cover letter, CV and salary requirements in MS Word format to santam
Please note this appointment will be made in line with the Santam Employment Equity targets. People with disabilities are welcome to apply.
