The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.
MAIN PURPOSE OF JOB
To manage the Patient Administration Department and all related processes to ensure that correct accounting processes and procedures are being followed and address any issues that could affect the settlement of accounts and generation of income for the hospital to optimise revenue and cash conversion
KEY RESPONSIBILITY AREAS
Lead and manage the people in the departmentPatient administration management
To manage and mitigate departmental risks
Information management
Manage and control department budgets / finances
Required Education
ESSENTIAL EDUCATIONGrade 12; Tertiary qualification with debtors / financial experience.
DESIRED EDUCATION
None
Required Experience
ESSENTIAL MINIMUM EXPERIENCEMinimum of 5 years debtors experience
At least 5 years experience in a Managerial or Supervisory position
Experience and insight in the total Patient Administration Management environment
Desired Experience
Previous medical aid/managed health experience Background knowledge of the hospital/healthcare industry
Previous patient medical industry debtors experience
Required Job Skills And Knowledge
- Relevant aspects of applicable acts (e.g. Medical Scheme Act; Consumer Protection Act, PMB, WCA, RAF, etc.)
- Clinical codes management
- Patient Administration policies and procedures (e.g. Patient Confidentiality, Bad Debts, Discount, relevant HR policies, etc.)
- B2B Lookup Phase II and the Debtpack Enquiry application
- Rules and regulations regarding Funder contracts
- Basic anatomy knowledge and terminology
- Medical aid requirements/narrations (COID and Medical Aids)
- Financial knowledge (e.g. compile a budget; calculate ROI's for new equipment/buildings/expansions/new doctors; manage alternative fee structures, etc.)
- Computer literacy (Microsoft Office: Eg. Excel; Outlook and Intranet)
- Manage financial risks (e.g. debt days/, cash conversions and trends with regards to bad debtors, etc.)
- Patient Admin programs on the AS400 system
- Patient Administration processes (e.g. Reception, Confirmations, Accounts and Credit control, Debtors)
- Audit principles and taking corrective and/or preventative action where necessary (e.g. risk management and quality management programme)
