Administrator.

Closing Date 2024/10/07

Reference Number HOL240930-3

Job Title Administrator

Business Unit Hollard Life Solutions

Department Broker Business

Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions

Job Type Classification Fixed Period Contractor

Reporting To Team Leader

Number of Positions 1

Location - Town / City Parktown

Location - Province Gauteng

Location - Country South Africa

Job Advert Summary

Hello an exciting new opportunity has just become available in our Life Solutions, Advice Led Broker

area. We are looking to recruit an Administrator.

Role Objectives

Ensure the on-boarding of all applications received by Hollard Life and ultimately full book policy

fulfillment. Ensure that all servicing of those policies are completed correctly and efficiently. Actively

participating within the new business team, assistance with all tasks to ensure that service deliveries are

met. Ensure that Hollards goals are met as well as the teams goal.

Key Responsibilities

• Retain customers through quality service delivery

Adhere to Service Level Agreements

Adhere to Quality requirements

• Eliminate unnecessary errors that could lead to a financial and reputational loss for Hollard Life
• TCF
• Be customer centric
• Focus on customer, broker, branch and partner satisfaction
• First query resolution
• Build sound working relationship with colleagues and branches
• Efficient and effective service delivery
• Make a number of complaints related to job performance
• Deliver excellent service delivery so that our brokers want to do business with us
• Contribute to continuous improvement - Ideas and suggestions to be presented
• Report system bugs and shortcomings
• Assist with testing of new systems
• Contribute ideas to system and process improvements
• Meet Defined Targets / SLA`s
• Actively participate in the buddy system
• Actively and positively contribute to the success of my team
• Display a working knowledge of the Hollard Life product range and all other products that we

administer and of my team Errors to be eliminated in normal duties

• Adhere to SOPS (Do not deviate from the processes, practice notes and business rules that

have been put in place)

• Implement and adhere to all business rules
• Deliver work that you are proud of

Required Knowledge And Experience

• 12 months or more experience in a similar role
• Knowledge of customer service principles and practices
• Proficient computer skills
• Excellent communication skills
• Organizational and time-management skills
• Previous experience within financial services industry an advantage
• Decision-making skills

Educational Requirements

• Matric

Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care,

dignity, and inclusion.

We actively seek to hire for your different lived experiences(including, but not limited to disability, race, religion, ethnicity, culture,

language and social origin, gender diversity, sexual orientation, neurodiversity).

These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.

We proudly promote the Hollard Way we work, which is a combination hybrid work environment at this time.

We offer flexibility in our work as far as possible, dependent on the nature of the role.

Even if you dont meet all our selection criteria, we encourage you to apply.

Applications for this this role will be prioritised in line with our transformation objectives as per our

Employment Equity Plan