Introduction
A medical device company located in Pretoria is seeking a Debtors Administrator with 6 years of experience within a similar position and exposure to accounting software to join their team.
Job Purpose
Real-time financial support for the company, in addition to collecting outstanding amounts for clients.
Requirements
Minimum education (essential):
National Senior Certificate
Minimum Education (desirable)
Bookkeeping Diploma
Minimum Applicable Experience (years)
6 years
Required Nature Of Experience
Debt collection
Customer service
Creditors
General bookkeeping
Skills And Knowledge (essential)
Accounting Software (ie Pastel / Xero)
Microsoft Excel
Google Suite
Debtors processes
Other
5 days a week; 9 hours a day with an hour lunch.
Hours: 15h00 24h00
COMPETENCIES
Essential Competencies
- Examining Information
- Establishing Rapport
- Showing Composure
- Resolving Conflict
- Meeting Timescales
- Checking Things
- Following Procedures
- Upholding Standards
- Interpreting Data
- Developing Expertise
- Adopting Practical Approaches
- Thinking Positively
- Embracing Change
- Inviting Feedback
- Understanding People
- Valuing Individuals
- Managing Tasks
- Producing Output
- Taking Action
Debtors liaison 50%
- Follow the debtors collection process.
- Optimise debtors collection process.
- Ensure proper and clear correspondence with customers including via phone, email, and text.
- Ensure that proper record is kept of all communication with debtors on relevant platforms.
- Ensure Salesforce / XERO is updated with the debtors process.
- Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
- Update and maintain customer contact details in Salesforce / XERO.
- Manage handover of Debtors to lawyers/debt collection agency.
- Collect all the necessary documentation for handover to lawyers/debt collection agencies.
- Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
- Meet all relevant debtors deadlines.
- Plan and structure daily work to meet deadlines efficiently.
- Process new invoices.
- Issue invoices accurately and timeously.
- Issue all credit notes accurately and timeously.
- Send invoices and statements.
- Do corrections on account allocation.
- Conduct reconciliations of all debtors.
- Ensure customer payment allocations are correct.
- Negotiate payment arrangements with customers to increase debt collection.
- Process new manual payments on Stripe.
- Manage disputes process with Stripe.
- Manage trial periods or customer profiles on Stripe as required.
- Maintaining records of the above on relevant platforms.
- Create invoices on Xero for manual payments, replacements, or switchovers from subscription to once-off.
- Manage the recordkeeping process for such payments.
- Follow relevant processes in line with the dictated QMS processes
Market-related
