Superbalist - Retail Administrator

Superbalist.com is a fast growing online fashion business based in South Africa. We're obsessive about our high performance yet collaborative culture, and are looking for leaders to join our team. We think big, move fast, take ownership and are used to winning. We're lucky to be surrounded by colleagues who are experts in their field, working together to create a world class brand.

We're looking for people who:

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity
• diverse and inclusive

If that sounds exciting to you, then you may be right for Superbalist, and ready to help us build SA's biggest and best fashion retailer.

Reporting to the Head of Buying, your responsibilities will include:

• Supporting the division with administrative functions linked to supplier order creation
• Style Creation on Superbalist order raising system
• Collect and load product barcodes and continuously monitor accuracy to ensure smooth, on-time delivery
• Managing supplier queries and escalating as necessary
• Working closely with the production (Studio) team to ensure images are loaded onto the catalogue. Source product images from brands
• Creating, updating and managing purchase orders and related administrative tasks
• Regularly and clearly communicate with suppliers and internal stakeholders on purchase order creation, updates and other related matters. Working closely with the inbound team to follow up on deliveries
• Liaison between Product and Retail teams and Brand partners. Support with information gathering and sharing during deployments
• Contributing to on-time product delivery through excellent time - and supplier management, and clear and timeous communication with all stakeholders
• Supporting the customer service team with resolving customer queries efficiently and quickly
• Order Book Reconciliation and Order Control Management
• Monitor and manage the site to ensure naming conventions are adhered to and products are accurately categorised

Attributes required:

• Attention to detail
• Excellent communication skills, both written and spoken
• Sound interpersonal skills
• Organised, ability to prioritise and multitask
• Solutions-oriented, can-do attitude; self-motivated
• Comfortable with learning and adapting to new systems
• Trustworthy, approachable and open-minded

Qualifications and Experience:

• Diploma or relevant certificate
• Advanced Excel Skills preferably Excel Certification (Vlookup, Pivot Table, Formulas, Data Validation)
• At least 1 year of related retail/commerce experience
• Competency in MS Office packages, particularly Excel
• Retail buying/ e-commerce experience is preferable but not an absolute requirement
• Administrative experience
• Simplify processes and solve complexities

Superbalist is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.