Job Description
You will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial services needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle-income segments.
This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers daily production standards and adheres to service and quality standards.
- Provides an indirect service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to coordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
- Moderate (intermediate) to a high level of technical knowledge.
- Partially multi-skilled across products and process relevant to the business area.
- Delivers on daily production standards
- Follows standardised processes and provides administrative support in line with normal business functioning
- Provides an indirect service to customers and intermediaries
- Responds to immediate administrative requirements within procedure
- Uses standard administrative techniques to coordinate own work
- Accepts and lives the company values
- Accountable for service delivery through own efforts
- Collaborates effectively with others to achieve personal results
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months
- Makes increased contributions by broadening individual skills
- Adheres to service and quality standards
- Performs quality checks on own work
- Minimum of 2 years of work experience in a similar role
- Experience working in a claim environment would be beneficial
Accountable, Computer Literacy, Detail-Oriented, Excellent organizational, planning and prioritizing skills, Office Administration, Results-Oriented, Time Management
Education
Matriculation Certificate (Matric) (Required)
Closing Date
30 August 2023
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
