Internship: Voice Technology Administrator
About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About The Discovery Internship Programme
An internship is a programme which provides on the job training for unemployed graduates who need to gain work experience.
The Discovery Internship Programme was launched in 2006 and we have successfully developed and changed the lives of over 480 graduates, with an average permanent placement of 71% post an internship.
You will be awarded an opportunity to join the smartest team in the industry and be prepared to enter any fast paced work environment after your 12 months with Discovery.
About TS Telephony
TS Telephony provides IP Telephony services and Unified Communications to Discovery Companies. The team is responsible for successfully connecting members to Discovery service teams. Our drive and ambition are to continually improve customer experience by delivering quality service through different facets of the environment.
We achieve our objectives by building efficient Telephony and Unified Communication systems which allows consumers to connect and collaborate seamlessly through channels such as voice, video conferencing, IM, and mobility (agile/remote worker).
Key Purpose
To provide first line support across all Telephony services and ensure that service desk tickets are managed efficiently to meet SLA% milestones. Research and keep abreast with Telephony and Unified Communications industry trends, and cloud technologies. Introduce and implement new technologies.
Support senior engineers and specialists with projects and documentation. Perform system monitoring and health checks to maintain a satisfactory system uptime.
Areas of responsibility may include but not limited to
- System health checks and apply first time resolution fixes to faults.
- Handle first line operations and escalations.
- Handle service desk calls and meet 95% monthly SLA.
- Maintenance, including but not limited to general system capacity management.
- Perform system administrative support duties.
- Asset management.
- Assist with scripting and coding towards infrastructure automation.
- Be involved and contribute to project work.
- Accreditation complete at least 1 industry certification annually
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
- Matric
- Degree or diploma in Telecommunications or Computer Science,
- Certification in at least one of the following (A+, CCNA, AWS Cloud practitioner, azure fundamentals). Linux and Windows OS knowledge is preferred.
- Passion for IT, cloud computing, as well as Infrastructure automation.
- Must have interest in Artificial Intelligence and Machine Learning technologies.
- No previous internship and or graduate programme in any industry or government institution
- No work experience (Essential)
- Between the ages of 20 30 (Essential)
- You must be a South African Citizen by Birth or by naturalization before the 27th April 1994.
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
