Workshop Administrator

The Purpose of this Position

Assist with the workshop administration requirements and provide a support role to the Service Admin manager.

Duties and Responsibilities to include but not limited to the following:

• Receiving and professionally handling customer calls and enquiries.
• Communicate effectively with operational staff, customers, and suppliers.
• E Mail signed and approved invoices to customers.
• Regular follow ups on outstanding debtors and ensuring we receive payments on time.
• Responsible for putting together and sending quotations timeously.
• Following up on all quotations sent and understanding why we are not converting them should that be the case.
• Invoicing job cards daily with the correct supporting documentation, ensuring that work in progress is kept to a minimum.
• Monitoring, tracking, and planning of workshop jobs for which payment or orders have been received.
• Follow up on orders to be amended.
• Capturing of job cards and costing of all jobs.
• Manage an effective document control and filling system for the workshop.
• Ensure that all job cards and WIP`s are processed and billed to the correct customers, in line with monthly deadline requirements.
• Maintain business relationship with customers to ensure they are satisfied.
• Weekly forecast reports (like booking jobs, planning services etc.)
• General admin duties.
• Drive continuous improvement initiatives.

Skills / Qualifications

• Matric
• Must have a minimum 3 years or more relevant working experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Autoline experience would be an advantage.
• Must have an outgoing personality, good verbal and written communication skills with customers and technicians on all levels.
• Customer focused.
• Good administration, organizational and time management skills.
• Able to work independently.
• Need to be able to work quickly and accurately.
• Accountability and dependability.
• Need to be able to work under pressure.
• Own reliable transport is essential.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

All applications (complete CV) must be submitted no later than close of business on Friday, 14 February 2025 Email: careers@goscor.co.za Ref: GEE 01/25/111

The Goscor Group believes in transparency in the recruitment process, as we believe that this benefits both the applicant and the broader Group. So please note that reference checks will be performed on all applicants currently employed anywhere within Goscor / Bud should they apply for this role. These checks will be performed solely at managements discretion and are likely to involve discussions with you direct line manager and / or other management (where relevant / necessary) Should you not consent to this, Goscor reserves the right to not take your application further.

The Goscor Group is an equal opportunity and affirmative action employer and does not discriminate against persons because of age, race, religion, disability, gender, ethnic or national origin, or veteran status.

Please note that by applying for this position you agree to your personal information being processed and verified where applicable by the recruiting company or its agents.

Should you not hear from us within two weeks of the closing date, please consider your application unsuccessful.