The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.
MAIN PURPOSE OF JOB
To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.
KEY RESPONSIBILITY AREAS
Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
Identify and prevent financial risks by adhering to policies and procedures
Ensure an effective discharge process as per the Patient Administration Manual
Maintain patient confidentiality
Required Education
ESSENTIAL EDUCATION: Grade 12 or equivalent
DESIRED EDUCATION: Office administration qualification
Required Experience
ESSENTIAL MINIMUM EXPERIENCE: 3 years reception administration experience
DESIRED EXPERIENCE: Administration experience in a private healthcare facility
Required Job Skills And Knowledge
- Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
- Admission; Bed functions; Preparation for next day and discharge processes
- Anatomy (including terminology)
- Hospitals switchboard systems
- Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
- Patient admin programmes on the AS400 system
- Computer literate (Microsoft Office)
- ICD and CPT codes
- Medical Aid Schemes and the Private healthcare environment
- Workmans Compensation Act (WCA) processes; procedures and policies
- Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
- Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)
