Minimum Requirements
- Matric, plus qualification in business or engineering or related field will be advantageous
- Minimum 5 -8 years proven experience in similar role in Commercial Industry
- Code 8 licence
- Strong Reporting and Presentation skills
- In-depth knowledge of aftersales operations, service and warranty processes and parts management
- Must come from a Commercial Vehicle Background
- Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market
- Strategic Leadership: Develop and implement a comprehensive national after-sales strategy to optimize customer satisfaction, loyalty and profitability
- Service Network Optimization: Evaluate and enhance the service network, ensuring efficient coverage to meet customer needs while maximising operational effectiveness
- Quality Assurance: Implement and oversee quality control measures for service and parts, ensuring compliance with company standards and Industry regulations
- Customer Relations: Foster strong relationships with key clients, addressing their concerns promptly and working to exceed their expectations
- Revenue Growth: Collaborate with sales and marketing teams to identify opportunities for upselling services and parts, contributing to overall revenue growth
- Training and Development: Implement training programs to enhance the skills and knowledge of after sales teams, keeping them abreast of the latest industry technologies and trends
- Data Analysis: Utilize data and performance metrics to evaluate aftersales operations, identify areas for improvement, and drive data-driven decision-making
- Budget Management: Develop and manage budgets for the aftersales department, ensuring cost effectiveness and financial accountability
- Compliance: Ensure that all aftersales activities comply with relevant regulations, standards and safety protocols
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