We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below
- To administer and handle all administration on insurance claims, matters and queries to ensure efficient processing and client service.
- Service Delivery
- Compliance and SLA Adherence
- Data Handling
- Contribution to continuous process improvement and/or team efficiency
- Risk and gap identification
- Administration
Assist internal and external clients and/or stakeholders in resolving inquiries/claims in such a way that client experience is enhanced and relationships are strengthened and maintained
Ensure that all escalated queries/claims are attended to and successfully closed
Drive and deliver a superior customer service experience to the benefit of all parties involved
Compliance and SLA Adherence
Adhere to all contracted SLAs and/or approved internal policies and procedures, as well as regulatory requirements
Data Handling
Accurately capture, update, and/or maintain department/role-specific information in line with set targets/SLAs
Ensure information is handled in accordance with Personal Protection of Information Act (POPIA)
Contribution to continuous process improvement and/or team efficiency
Identify opportunities for improvement and/or solutions to optimise efficiencies
Contribute to team efficiency and facilitate the team reaching its targets by supporting colleagues within the work function
Risk and gap identification
Contribute towards risk management by identifying anomalies, exceptions, and other risk issues (i.e., operational and reputational risks) and either resolve or escalate to line management immediately
Administration
Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan
Execute functions on behalf of fellow team members when appropriate and/or in case of absences
Experience
Minimum:
- 1-2 years experience in a banking, insurance, client service environment
- Treating Customers fairly (TCF)
- Financial Intelligence Centre Act (FICA)
- Protection of Personal Information Act (POPI)
- Financial Advisory and Intermediary Services (FAIS)
- Grade 12 National Certificate / Vocational
- National Diploma
Minimum:
- Claims handling
- Knowledge of Capitec products and systems
- Understanding of the insurance industry and regulatory frameworks and bodies
- Communications Skills
- Reporting Skills
- Administration Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Clear criminal and credit record
