Agent: Service Desk Technology Services (6 month contract)

Apply by: 22 July 2024

We're On The Lookout For Energetic, Self-motivated Individuals Who Share Our Passion For Service In The Banking Industry. To Be Part Of The Journey, Follow The Steps Below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

• To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.

Experience

Minimum:

• This role is suitable for first entry into employment.
• MS Office suite (Basic)

Ideal:

• Telephonic technical support experience, preferably in a Service Centre environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Information Technology - Computer Science

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology

Knowledge

Minimum:

• Cooperation and relationship building with people

Ideal:

• Basic IT Hardware and Software Support
• Client Service principles

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Analytical Skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.