To holistically review the needs of palliative care members and coordinate their care in the most appropriate setting, liaising with internal and external stakeholders.
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Coordinate the enrollment of members who meet the clinical entry criteria for the benefit
- Regular liaising and communication with the care team (Including physicians, hospital, family members, counselors and admin staff)
- Authorising of admissions and treatment as per agreed protocols
- Assist members with clinical related queries
- Monitor patient progress through ongoing patient interaction and follow-up.
- Co-ordination of integration of care including social services where appropriate.
- Maintain relationships between key internal and external stakeholders
- Refer to other departments where appropriate to ensure that the relevant benefits are provided.
The following competencies are required to be successful in the role:
Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Interpersonal Savvy: Relates well to all kinds of peopleup, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Dealing with Paradox: Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.
Qualifications & Experience
The following requirements are Essential:
- Matric
- Registered Nurse or
- Enrolled Nurse with completed Palliative Care Training
- Valid SANC Registration
- MS Office
- At least 3 years clinical nursing experience, post training
- In depth knowledge of DH funding and policy rules
- Managed care experience
- Palliative care experience
- Discovery Health system knowledge and experience
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
