Air Expert – Travel Reservations

Role Summary

Air Experts are responsible for quoting and booking of all client flights. The Air Experts act as internal service providers and play a crucial role in helping the Operations Team to deliver seamless holidays whilst achieving profit and sales targets.

Key Areas of Responsibility

Sales and service delivery

Service air quote requests on a daily basis by quoting the most competitive fare / routing from Amadeus
Subscribe to and read relevant publications and literature to keep knowledge up to date with changes to the domestic and international travel market.
Maintain awareness of supplier / airline developments and take action to keep the team and business updated and competitive to ultimately increase air sales. This includes staying abreast of ever-changing Airline cancellation and deferral policies.
Cascade developments and share all knowledge or Airline related subjects to team members to provide factual information to clients.
Analyse changes, developments, improvements, declines, in all Air

Products and Suppliers.

Build and maintain relationships with external and internal suppliers in order to effectively identify opportunities for improvement and obtain solutions that meet the teams needs.
Be available as required to provide help and assistance (on an ad-hoc basis) by the 24-hour emergency cell phone operator in order to ensure immediate help and support for clients.
Increase team profitability
Work as part of a team to deliver effective results, great customer service and to realize an increase in team profitability
Share knowledge and interact where appropriate with colleagues to assist them in achieving a sale.
Carry out daily/weekly/monthly tasks as requested by the Team Leader

Role Profile - Air Experts

Complete constant queue checks and download fares and fees from applicable sources and websites throughout the day to ensure smooth operation and progress update of flight booking status.
Participate in the daily, periodical, and annual production of statistical information that identifies the profit and loss of the Air team.
Achievement of individual and Sales team targets
Awareness and achievement of individual targets
Awareness of aligned Sales team target, and current performance
against target
Provide Sales Expert with a professional, courteous, and polite service that enables them to achieve their individual targets
Provide ongoing training and coaching to Sales Experts that enables them to achieve their individual and team targets
Gather feedback from your team members / colleagues regarding the service that you provide and ideas for improvement to achieve individual and team targets

Ongoing knowledge development

Ensure that all development educational and training activities achieve a return on investment by achieving agreed objectives
Participate in all team meetings and targeted training sessions and attend off site training as and when required or requested.
Take part in the company educational programme following the correct policies and procedures.
Create and maintain an excellent knowledge of both the destinations and markets that you sell and recommend through achievement of your personal development plan
Share knowledge learnt through educationals, trainings etc. with colleagues and customers to assist with closing the sale.

PERSON PROFILE

Qualifications

Matric
Diploma in travel and tourism
Amadeus

Experience

Minimum of 2 years selling air travel for African and International routes (regional and international experience)
E-mail sales to public
International travel experience (good to have)

Knowledge Of