Job number: 10009408
Job title: Analyst: IT Billing
Job grade: OP1
Group/ BU: Generic
Division: Generic
Span of control: 0
Reports to: Ops Management
REM Functional Area: IT
Core Description
To provide a high level of Financial System Support in an advisory, coaching, monitoring, maintenance and day-to-day operations assistance of Billing systems and processes at Regional and/ or National level.
Job Responsibilities
OUTPUT 1
Maintained Systems and Processes
SUB-OUTPUTS
Monitor system and process performance and compliance
Identify discrepancies/errors/areas of improvement
Investigate problems/areas of improvement
Identify and evaluate solutions
Facilitate correction of errors/improvements
Perform testing
Inform Stakeholders
Initiate and control corrective actions
Identify the training needs
RANGE
Billing processes and systems
New processes and systems
Enhancements
Corrections
Performance
Administration
Data Integrity
Procedures
Standards
Parameters
Profiles
Records
Configuration
Functional Test Platform
Solutions
Interfaces
Integration
OUTPUT 2
Compiled Report/ Information
SUB-OUTPUTS
Determine needs
Gather information
Design format
Generate report
Determine action steps
Follow-up
File information
RANGE
System changes
Work arounds
Statistics
Profiles/ Parameter changes
Outlook
Templates
Performance
Trends
Management
Changes/ Serfs/ Anomalies
Discrepancies
OUTPUT 3
Analyzed Requirements
SUB-OUTPUTS
Receive request/ identify problem
Analyze request / analyze problem
Do impact analysis / risk analysis
Determine possible solutions
Implement / explain solution
Monitor solution
RANGE
Systems
Interfaces
Tables
Policies And Procedures
Outlook
Changes/ Serfs/ Anomalies
OUTPUT 4
Coordinated Teams
SUB-OUTPUTS
Determine purpose/ objectives of team members
Allocate work
Monitor/ support team members
Provide feedback
RANGE
Meetings
Consultations
Guidance
Profiles
Security
Records
Templates
OUTPUT 5
Provided Coaching/ Training
SUB-OUTPUTS
Conduct training
Compile training equipment/material
Follow up and document
Determine coaching/ training need
Arrange/ schedule training
RANGE
Roll-out
Knowledge Transfer
Workarounds
New Implementations
Core Competencies
FUNCTIONAL KNOWLEDGE
Accounting; Telkom Network; Testing Specifications; Billing Procedures; Billing Systems
Functional Skills
Planning;Analytical;Communicating; Computer Applications;Problem Solving;Interpersonal; Conflict Management
ATTITUDES/ LEADERSHIP COMPETENCIES
Independent; Assertive; Conscientious; Proactive; Customer Focus
Education
- NQF 4: Grade 12
- 3 Years relevant experience
Special Requirements
Physical Requirements
Key Stakeholders
