Join our team as the Manager of Media Insights & Analytics, where you will lead a group of talented analysts, guide their career development, and ensure the team's high-quality performance. As part of the management team, you will contribute to optimizing workflows, developing educational initiatives, and driving methodology innovation. Collaborating closely with internal teams, you will deliver valuable customer insights across various target market segments, platforms, and genres. We are seeking a people-oriented manager with exceptional soft skills and a proven track record of success.
About the Department: Global Delivery Services
Our Professional Services team at Meltwater is dedicated to curating bespoke reports and managing key projects for our prestigious clients. By analyzing diverse media outlets across traditional and social media channels, we provide essential business intelligence reports. Our team excels in adapting to clients' unique requirements and employs solution-oriented approaches, nurturing the development of each individual to their fullest potential.
Job Responsibilities:
- Provide input on customer measurement infrastructure and requirements, ensuring alignment with research and analytics objectives.
- Devise solutions to navigate legal and regulatory restrictions on market and customer data collection.
- Develop comprehensive data analytics and market research plans aligned with business objectives.
- Implement robust data quality control standards and methods.
- Manage the team to meet schedules, budgets, and maintain high-quality output.
- Collaborate with sales teams to identify and qualify business opportunities, accurately scoping and quoting projects.
- Propose industry-leading media insights reports and deliverables in collaboration with cross-functional teams.
- Analyze data sets, review reporting quality, and ensure timely delivery to clients.
- Coordinate with various teams, external partners, and vendors for project execution.
- Identify and forecast capacity requirements.
- Participate in manpower planning, budgeting, and hiring processes.
- Perform scheduling and rostering of team activities.
- Attend leadership meetings for goal alignment and effective communication.
- Conduct regular 1:1s with team members for check-ins and retention.
- Oversee budgets, work allocations, and staffing.
- Identify development areas and design tailored training pathways for team members.
- Foster a culture of growth, accountability, and performance management.
- Drive the overall culture and vision of the team, leading by example and nurturing team members' potential.
- 3-4 years of experience as a team lead or manager, overseeing 4 or more individuals or leading a large project team.
- Bachelor's degree in any field but Mathematics and/or Statistics modules or qualifications are preferred
- Relevant industry experience in media insights/reporting & analytics, traditional or social media, media agencies & public relations, or digital marketing.
- Experience working with Enterprise clients.
- Proficiency in SaaS-based media tech platforms and media measurement KPIs.
- Familiarity with statistical modeling, data mining techniques, and analytical tools and languages such as SQL, Python, R, etc. Although not mandatory, proficiency in these areas is preferred.
- Skilled in data visualization and working with dashboard tools, as well as using Microsoft Excel and pivot tables for analysis.
- Knowledge of research methodologies and proficiency in basic analysis methods.
- Exceptional business level in spoken and written English.
Apply now to become a part of the Meltwater journey!
