Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.
The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.
There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.
Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.
Job Description
Deliver a successful Learning function and team for GSS to ensure that GSS employees are adequately skilled to deliver exceptional employee services to Anglo American BUs.
Provides coordination and coaching of the Learning global teams to ensure the implementation and delivery of high-quality service to customers and meets the requirements of the Service Level Agreements
KEY TASKS
- Ensure maintenance of performance and Learning Management Systems (e.g., SuccessFactors Learning Management System (SF LMS), SAP)) including system configuration, course deployments, user setup and administration, resolution of technical issues, and overall system support.
- Ensure compliance to processes and policies in support of the group learning ecosystem and performance management frameworks within Anglo American.
- Provide regulatory and compliance reporting that aid in decision making for learning and performance management, support audits and assist in disaster recovery processes.
- Manage the learning support teams to ensure that learning catalogues and inventory are maintained within the learning platforms within required Service Level Agreements (SLA).
- Ensure the Learning team actively pursue and implement continuous improvement initiatives.
- Ensue that appropriate change management and communication regarding any learning and performance management changes/updates are undertaken and appropriate for the intended audience.
- Coordinate with Information Management (IM) for improvement efforts and on-going maintenance of the SF LMS.
- Develop strong business relationships adding value through optimal customer service and improved processing efficiency.
- Collaborate with cross functional and cross regional GSS teams to implement the Anglo American Learning strategy.
- Provide superior customer service at first point of contact, ensuring all requests/queries are treated with urgency.
- Resolve escalated queries and issues and provide solutions for incidents reported.
- Utilise the centralized query management tool to track, record and monitor end to end query resolution.
- Develop process of system testing to ensure that the SF LMS systems are fully functional as designed and that the team complete these test as designed.
- Manage and maintain the SF LMS system by uploading modules, changing system set-up, troubleshooting course functionality, updating course content, and creating, scheduling, and running reports.
- Manage the SL LMS ticketing system and resolve issues regarding resetting passwords, troubleshooting, and answering questions.
- Ensure procedures are maintained and up to date to guarantee the security and integrity of systems/networks.
- Acts as an internal consultant by generating metric and trending reports, analyse and recommend program optimization solutions/recommendations to utilize the SF LMS to deliver, track training and measure performance to meet organizational objectives.
- Set the health, safety and environmental expectations for your team and monitor behaviour so that it meets the required standards.
- Demonstrated behaviour in line with the Groups values, standards, and a professional workplace.
- Provide leadership to, and develop the performance of, your global team in line with the Groups policies and systems (e.g. performance management) to achieve business goals. As part of this:
- Foster a constructive and productive working environment.
- Monitor the work of each team member and provide regular and useful feedback to them on how they are performing and
- Drive delivery of objectives holding team members to account for their work.
- Identify any opportunities for improved cost management and either address these, or raise them with your line manager, as appropriate.
- Work within policies, processes and systems and advise your line manager of any issues which impede your, or your teams performance.
- A relevant bachelors degree qualification or recognition of prior learning with a sound knowledge of training and learning management
- 10+ years experience with at least 5 year managing Learning service delivery and administration support teams at a global level.
- Knowledge of SAP and Success Factors Learning Management System is mandatory.
- Understanding of other Learning ecosystems will be an added advantage.
- Strong proficiency in Microsoft Office required.
- Demonstrated leadership in coaching, leading, and motivating teams.
- Strong work ethic and ability to work effectively in a fast-paced environment with excellent interpersonal skills.
What we offer
- When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, youll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. Were a large, successful multinational company and were still growing all the time.
- Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.
- Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.
- Nothing is more important to us than ensuring you return home safely after a days work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, were also continually investing in new technologies from drones to data analytics that are helping to make mining safer.
- To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.
