Service Engineer

Ready to join a world leader and service state of the art equipment? then apply at Anton Paar today!

Responsibilities:

• Utilizes scientific knowledge and training to provide engineering and technical support to customers via on site, telephone and/or email on the use, operation, maintenance, and specifications of complex instruments
• Consults with factory specialists, sales and service management on quality related issues; recommends appropriate action
• Analyzes, investigates, interprets, and diagnoses scientific instrumentation to deduce and ascertain whether such instrumentation is functioning properly. Based on analyses, advises customer accordingly
• Analyzes and evaluates malfunctioning instruments, and prepares estimates for the cost of repair
• Performs calibrations, preventive maintenance and repairs of instruments according to the SOPs
• Identifies and forwards sales opportunities to Business Unit Managers when a sales opportunity may be present
• Performs Installation and basic training
• Maintains knowledge of company products and services to maintain accreditation
• Performs other duties as assigned
• Attending all necessary service trainings for the relevant product lines
• Substituting for other Service Engineers within the country
• Performing in-house repairs/maintenance of customer and demo instruments as and when required
• All customer/service interactions to be via CRM
• Frequent travel will be required
• This position requires up to 40% overnight travel within South Africa, East African and Sub-Saharan African Countries

Requirements:

• National Diploma in Electrical, Mechanical or Chemical Engineering, Physics, or related field is required
• The ability to work with electronic schematics, test equipment, and tools for repairs is required
• Three years experience in troubleshooting, repairing and maintaining complex analytical instruments and/or process instrumentation
• Good communication skills and strong customer service skills are a must for this position
• Excellent verbal and written communication skills in English
• Ability to work on your own with little supervision
• A valid driver's license and passport are required

We offer you:

Anton Paar Southern Africa offers you a unique and rewarding position within an innovative and growing Company. We offer highly competitive salary and an opportunity for professional growth within the Anton Paar organization

Entry:

2024-09-09