- Provide technical support and troubleshooting assistance for software applications used within the organization. Address and resolve end-user issues related to application functionality.
- Analyze user requirements and business processes to understand how software applications can meet those needs and improve efficiency.
- Ensure the proper functioning and performance of software applications by performing updates, patches, and maintenance tasks.
- Conduct system testing to identify and resolve defects, bugs, and other issues in software applications. Collaborate with software developers or vendors to fix problems.
- Configure and customize applications to align with business requirements. Implement and maintain application settings, preferences, and permissions.
- Create and maintain documentation, including user guides, training materials, and system manuals for applications.
- Manage data within applications, including data import, export, and transformation. Ensure data accuracy and integrity.
- Provide training and support to end-users on how to effectively and efficiently use software applications.
- Monitor and enforce application security measures, including user access controls and data protection.
- Generate and analyze reports from applications to support decision-making processes and provide insights to the organization.
- Collaborate with other IT professionals to integrate applications with other systems and platforms to ensure seamless data flow.