With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Job Description
The CIB Tech Markets team is looking for a highly motivated business facing Application Support Engineer to provide support for critical business applications. Extensive experience in Linux scripting and a proven track record of providing application support in a fast-paced financial environment is essential. This is a shift-based position, requiring the ability to work flexible hours.
Duties and Responsibilities:
- Provide support for business-critical applications, including troubleshooting, triaging, and resolving issues for incidents and service requests.
- Work with developers, infrastructure teams, and business users to identify and resolve application issues, maintain system availability, and resolve any problems that may arise.
- Create and maintain automation scripts and tools to monitor and support the application.
- Manage and triage application issues, resolving directly or escalating to other teams as necessary.
- Work closely with internal teams and customers in a highly collaborative and communicative environment.
- Support the development and implementation of incident management processes, including tracking, reporting, and insuring timely resolution of issues.
- Write technical documentation and operational procedures for use by other technical support teams.
- Continually improve the monitoring, alerting, and incident remediation procedures.
- Monitor application modification requests and ensure best practices are being utilised
- Conduct diagnostic investigations of program errors and implement or recommend solutions or methodologies for resolution.
- Maintain metrics of operational performance and evaluate trends
- Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
- Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
- Enhance IT processes for transitioning completed configurations from development to production.
- Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
- Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
- Provide inputs to availability and capacity management process for effective planning.
- Bachelor's degree in Computer Science, IT Engineering, or related field, preferred
- Minimum of 5 years of experience in Application Support, with a strong focus on Linux scripting.
- Ability to work flexible hours, including shift work and weekend/on-call rotations.
- Hands-on experience with automation tools such as AzureDevOps, Github Actions, Jenkins or similar, preferred
- Hands-on experience with ticket logging and incident management tools
- Experience with working in an Agile or DevOps culture will be advantageous
- Proficiency in writing scripts using Bash or Python.
- Expertise in diagnosing and troubleshooting application issues in a heterogeneous environment.
- Understanding of application integration and architecture.
- Experience in working with Service Level Agreements (SLAs).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Linux Scripting
- Basic SQL experience
- Automation skills
- Troubleshooting ability
- Front Arena skills
- Agile or DevOps cultural exposure
- Python coding
- CI/CD tools
- Powershell
- Understanding of Financial markets
Bachelor's Degree: Information Technology
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
