M24 Logistics is the biggest one-stop solution provider for e-commerce clients in South Africa. Being a division of Media24, the largest media company in Southern Africa, and part of the greater Naspers group, we are renowned as experts in the distribution of products for B2B and B2C merchants serving the African market. Our strength lies in tech innovations that enable front-end processes and end-to-end e-commerce fulfilment. This is thanks to a team of experts whose knowledge of the logistics landscape ensures that all our clients from blue-chip accounts to prominent brands benefit from excellent fulfilment rates.
What will you do?
Based in Eastport, you will implement and support the business & operational plans, policies and procedures for the successful management, and security of related system applications currently used as well as any newly implemented applications.
and also
- Coordinate defined service levels, service agreements and the help desk operation;
- Coordinate and evaluate processes to identify, track, escalate, resolve and report customer problems;
- Adhere to defined standards and measures for quality and customer satisfaction requirements;
- Evaluate the technical performance and reliability of products, systems and services
- Implement technical solutions and troubleshooting procedures for identifying, testing and diagnosing application issues and peripheral equipment faults;
- Implement changes to the applications with regards to standards, procedures, processes and daily activities for the operations group;
- Implements and supports new technologies, to enhance performance and reliability;
- Provides input and recommendations to the operations of systems and processes supported;
- Investigates business requirements and proposes solutions;
- Ensures optimal availability of related systems, e.g. production applications portfolio in order to meet the contracted service levels for business SLAs
- Maintains IT service level contracts with Internal and external IT infrastructure suppliers for the provisioning of infrastructure services, specifically as it relates to the production suite;
- Responsible for maintenance regarding system configurations, procedures and securities; and
- Responsible for testing and implementation of new modules and enhancements.
- Verbal communication skills
- Written communication skills
- Interpersonal skills
- Problem solving skills
- Analytical thinking
- Pressure resilience
- Results orientation
- Creative thinking
- Leadership skills
- Teamwork
National diploma in Information Technology or equivalent.
Minimum of 3 to 5 years IT experience in application support, customer service and/or production support in multi-platform environments.
Prior Knowledge
Application systems and relevant technologies/technical aspects with regards to Logistics
