Responsibilities
- Provide technical support and incident resolution for .NET applications, both in-person and via remote channels.
- Diagnose and troubleshoot application issues reported by end-users or identified through monitoring systems.
- Collaborate with developers, QA teams, and other IT staff to analyse and resolve complex technical problems.
- Monitor application performance, system logs, and other diagnostic tools to proactively identify potential issues.
- Document support tickets, issues, and resolutions in a clear and concise manner.
- Maintain knowledge base and create support documentation to improve the efficiency of support processes.
- Assist in application deployments, updates, and patches as needed.
- Identify opportunities for process improvements and contribute to continuous improvement initiatives.
- Stay up-to-date with the latest .NET technologies and trends.
- Proficiency in .NET Framework, C#, ASP.NET, and other related technologies.
- Familiarity with Microsoft SQL Server or other relational databases - must have SQL database skills
- Solid understanding of software development and debugging principles.
- Solid understanding of object-oriented programming principles.
- Experience with version control systems (e.g., Git).
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities.
- Self-motivated with a willingness to learn and adapt to new technologies.
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