Application Support Associate

Main Responsibilities/Tasks:

Problem Management

Conduct Problem solving on user calls logged;

Provide feedback to the application management team and make recommendations for changes/enhancements to the package based on problem solving investigations;

Monitor the month end processes on Information System according to the team schedule, ensuring that all stores have executed successfully and take relevant action when problems occur;

Working according to the prescribed process and agreed schedule, monitor the system error log on a daily basis; and

Adhere to the Information System project standards and procedures at all times.

Data Management

Provide detailed information to auditors as required;

Monitor all code, data and processes surrounding the interfaces to ensure data integrity;

Execute data fixes as and when required; and

Investigate and assist with the development of monitoring tools in order to provide an early warning system that will maintain the integrity of information going to and from Information System.

Interface Support

Implement interfaces following the prescribed project procedures;

Maintain and monitor interfaces according to prescribed project procedures;

Work with other members of the operational support and application maintenance teams to ensure operational validity and quality of interfaces;

Identify methods of continuous improvement etc; and

Provide knowledge transfer to 2nd Tier personnel on a continuous basis.

Change Control

Assist with the further development/enhancement, maintenance and implementation of change control processes to be used during substantial changes to the Information System and/or processes;

Schedule and prioritise work requests with the client and other functional areas within the team;

Update request logs according to progress and status;

Receive change implementation requests from the application management team and verify that all necessary information is available;

Report and escalate problems with change implementation;

Knowledge and Skills:

Analytical skills;

Good oral and written communication skills;

Quality Management principles;

A good understanding of the System Development Life Cycle;

Innovative, dedicated and committed to achieving results;

Self-motivated and able to adapt quickly;

Time Management and Project Reporting; and