Area CI Customer Journey Partner

Looking for a role that will let you drive customer experience initiatives while making a real impact on customer satisfaction? Look no further! As our Area Continuous Improvement Customer Journey Partner, you'll be responsible for anchoring a customer-centric mindset across our Area, ensuring that customer obsession becomes the norm and that we achieve our Net Promoter Score ambition.

What will you be doing?

• You'll be executing and analyzing customer feedback to evaluate the customer experience and identify pain points.
• You'll also be partnering to drive projects that improve the customer experience and key metrics. And, you'll be diving deep to recommend and own solutions to drive outcomes from root-cause analysis, using direct observation, facts, and data.
• But that's not all! You'll also partner with business teams to resolve upstream issues that impact customer experience and maintain up-to-date knowledge of advancements in customer experience, industry standards, changes, and trends.
• You'll create appropriate tools to measure progress against goals and update stakeholders and provide analysis, write-ups, and regular reporting of customer-impacting issues.

What do we require from you?

• Bachelors degree and 5-6 years of experience in similar position
• Experience in program management, customer research and analytics, and/or customer experience/success
• Highly structured and analytical
• Process improvement & Project Management skills
• Strong influencing skills
• Result driven combined with the ability to achieve results through people
• International experience, comfortable working in a matrix organization

So, if you're passionate about driving customer experience initiatives, enjoy working in a fast-paced environment, and want to be part of a team that's focused on delivering exceptional customer experiences, then this is the role for you!

We Offer:

• International experience working for the worlds leader, in a dynamic, global industry
• Work with colleagues and clients across the world
• Excellent training & development opportunities, and global career prospects
• Enhance your communication, problem solving and relationship building skills
• Competitive salary and bonus package

Our recruitment process:

Please apply before Sunday 11th of June 2023. If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better. If successful, you will discuss the role with the Line Manager.