The key to building a great look is combining bold pieces.
The key to building a great company is combining different bold people.
We take pride in our history of making fashion accessible to the many, and strive to build a more welcoming, inclusive and sustainable industry. But we also know that you cant change the world without great people and great teams.
Daily, we are creating with you that special kind of workplace, where unique talents from all over the world come together to form the best of teams, where we foster a culture of creativity, innovation, collaboration and growth.
At H&M, we welcome you to be yourself and challenge you to grow and make a difference.
Help us reimagine the future of an entire industry, making everyone look, feel and do good.
Be proud of where you came from & amazed by where youll go.
Be yourself & more at H&M.
Job Description
Area Controller (Business Controller Equivalent)
Together, with the Area Team and the Sales Market team you will work towards maximizing selling potential while driving sales performance and customer centricity in all parts of our work. Together with the Area Team you are responsible for reaching the Sales & Profit goals in your Area by securing that the stores deliver a Great Customer Experience. Acting as a leader with a strong analytical focus and knowledge-based approach; you train and coach Stores and the Area Team on controlling topics to enable our people and our business to grow.
Sales & Profit
Increase selling and profitability
- Together with the Area Team follow up on commercial KPIs and identify commercial opportunities with the Area Team
- Define and communicate the strategy to reach the Country goals together with the Area Team
- Budget Sales, Hours and Salaries for all stores in your Area and in line with the Country goals
- Perform monthly P&L analysis to determine actions to improve the results
- Work proactively and forecast selling and salary cost development alongside the Area team to take the necessary actions to drive selling and increase profitability
- Initiate and take part in frequent follow-up and information meetings with Store Management and Area Team. Be an ambassador for a profitability mind-set
- Follow up sales and hours planning to support and educate the Stores in aligning sales planning and scheduling to improve efficiency and drive a great customer experience
- Ensure salary cost budget is considered when planning
- Set hourly function plan with Store Management to enable strong and efficient Store Operations
- Together with the Area Team, set the desired contract structure in line with country goals
- Secure strong execution by aligning function plan, schedules and contract structure continuously
- Make frequent store visits to follow up and coach management team on Controlling topics to secure a great customer experience
- Monitor and analyse your Areas future needs, including team rotation and expansion for all store positions
- Review concept selling performance and ensure right stock levels and garment availability with Merchandising Team and Store Management
- Drive commerciality and selling by coaching the Store Team on the right way to work with garments
- Secure best practice to maximise size availability
- Support Security Function on ensuring health & safety, legal and security issues are being handles to H&M standards and local laws
- Partner with Country Controller, Area HR and Area Manager to identify, recruit, develop and train Controlling talent in order to support the business needs. Communicate clearly about business performance and goals to your Stores and Area Team
- Support your Area Team members with clear analysis to support their development and actions
- Educate and coach Store Management and Area Team members on all controlling aspects
Being part of this journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything youve got.
Besides your personality, in order to be successful as an Area Controller, we believe you:
- Are sales driven, customer focused and result oriented.
- Have senior leadership experience within the retail sector
- Are skilled in managing multiple stores including strategizing, planning, budgeting, P&L management, merchandising and marketing etc.
- Have ability to lead effectively and create results in a highly complex environment.
- Have ability to secure and retain top talent through focused training, development and strong succession planning.
- Have strong organizational and time management skills with an ability to determine key priorities
If you feel that your passion, personal values, ambition, and experience are a match then this is a great opportunity for you!
We know that diversity is what makes us strong. Our teams should consist of great mix of people that share and combine their knowledge, experiences and ideas. It leads to a positive impact on how we address challenges, what we perceive possible and how we choose to relate to our colleagues and customers all over the world. Therefore, H&M is strongly committed to diversity and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas
